What are the responsibilities and job description for the Surgery Scheduler position at Commons Clinic?
About Commons Clinic
Commons Clinic is a modern multi-specialty clinic providing consumers seamless, comprehensive surgical care programs for pain, orthopedics, women's and men's health. We're architecting a new future for the $84b ambulatory care market that incentivizes and prioritizes affordability, service experience and superior outcomes. Think One Medical meets surgical care.
Commons Clinic is investing in a suite of native product & technology assets and high-leverage partner integrations to offer a world-class consumer experience, deliver top-quality value-based clinical care and execute long-term operating leverage. We are in the process of putting together our product and technology teams to build the defining consumer brand in specialty healthcare.
About The Role
The surgery scheduler plays a crucial role in facilitating the scheduling and coordination of surgical procedures for patients undergoing spine surgery. The successful candidate will be responsible for ensuring smooth and efficient scheduling processes, maintaining accurate records, and providing exceptional customer service to patients and healthcare providers. This role will support Sports Medicine/Joint physician
What You Will Do
Clinical Responsibilities
- Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
- Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
- Coordinate processes and timing as required to meet physician and facility requirements.
- Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
- Schedule diagnostic therapy and other treatments as requested.
- Obtain authorization for surgery from the patient's insurance company.
- Provide patients with preoperative information sheets and advise patients of preoperative surgical and financial requirements.
- Submit patient clinical and financial information to the facility ensuring appropriate medical records release, if needed.
- Answer and screen telephone calls in a courteous manner, and record messages for physicians and other personnel.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Collect patient pre-payments as directed utilizing payment platforms
- Provide information to patients regarding unpaid balances prior to procedure or surgery.
- Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
- Maintain files and patient records in a confidential manner.
- Perform other related duties as directed or assigned.
- Qualifications
- High school diploma or equivalent required
- Minimum of two years of administrative assistant experience in a medical office, including experience with insurance preauthorization and patient collections.
- Sports Medicine and Joint Surgery Scheduler experience preferred
- Familiarity with medical terminology, surgical procedures, and spine surgery preferred
- strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously
- Excellent communication and interpersonal skills with a customer service-oriented approach to patient care
- proficiency in using electronic medical records (EMR) systems and scheduling software
- detail-oriented with a high level of accuracy in data entry and record keeping
- ability to work effectively in a fast-paced environment and collaborate with multidisciplinary teams
Job Type: Full-time
Pay: From $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- 403(b) matching
- Dental insurance
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Medical Specialty:
- Orthopedics
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Marina del Rey, CA 90292 (Required)
Ability to Relocate:
- Marina del Rey, CA 90292: Relocate before starting work (Required)
Work Location: In person
Salary : $28