Administrative Manager

Administrative ManagerBay Terrace Center212-00 23rd Ave Bayside, NY 11360Full-Time PositionAbout the RoleOur team is seeking a highly personable, customer service-oriented, organized, and tech-savvy Administrative Manager to serve as a key member of our leadership team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced community environment, and is confident using computer systems, dashboards, and CRM platforms.Reporting to the Senior Director of BTC, the Administrative Manager oversees year-round administrative operations and supports the Center’s seasonal programming, including the Sports Complex (October–May) and Pool Club (May–September).Key ResponsibilitiesCustomer Experience & Membership Engagement● Serve as a welcoming, customer-focused point of contact for members, renters, guests, and staff.● Proactively reconnect with past members and renters to encourage renewals and ongoing engagement.● Help foster a positive, professional atmosphere that promotes strong morale and community well-being.Administrative & Technology Management● Maintain and update dashboards, spreadsheets, and tracking tools for the Sports Complex and Pool Club.● Stay current with CRM systems and administrative software; quickly adapt to new platforms.● Develop and manage organized systems for member, renter, and staff tracking.● Prepare payroll during summer operations and process purchase orders and invoices through designated systems.● Design, maintain, and improve filing systems and office procedures.Staffing, Training & Scheduling● Recruit, onboard, train, and support office staff.● Create and manage weekly schedules for administrative staff.● Prepare and lead pre-season, post-season, and in-service trainings.● Coach and supervise staff performance, including evaluations and corrective action when necessary.Operations, Compliance & Safety● Ensure the safety of all members, renters, guests, and staff.● Implement and monitor compliance with NYC Department of Health regulations and all applicable permits.● Support facility operations by maintaining efficient office systems and workflows.Financial & Strategic Support● Partner with the Senior Director to support financial goals, including budget preparation, expense tracking, and variance analysis.● Prepare reports, analyze trends, and communicate key insights to leadership.Minimum Qualifications● Bachelor’s degree required● 3–5 years of customer service, hospitality, or administrative management experience preferred● Strong interpersonal and communication skills; enjoys working with the public● Comfortable using computers, spreadsheets, dashboards, and CRM systems● Proven ability to supervise staff and manage multiple prioritiesCertifications (required or willingness to obtain):● Certified Pool Operator (CPO)● CPR & First Aid● NYC Department of Health Food PermitSchedule Requirements● Flexible schedule, including evenings and weekends● Availability to work summer holidays: Memorial Day, Fourth of July, and Labor DayPhysical Requirements● Ability to walk throughout the facility for extended periods● Ability to lift and carry up to 20 lbs as needed● Occasional travel to other Commonpoint sites may be requiredSalary Range$55,000 – $60,000, commensurate with experience and certificationsHow to ApplyPlease submit your resume and cover letter with the subject line “BTC Pool Club Manager” to:Valentina Lorca-Vlorca@commonpoint.orgAbout Commonpoint:Commonpoint is a community centric nonprofit, serving diverse audiences through every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to connect and grow.At every stage and every age, regardless of disability or ability, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them. From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side. We are proud of our clients, partners, and team members who lift each other up, building relationships for a lifetime. Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.

Salary : $55,000 - $60,000