What are the responsibilities and job description for the Case Manager - Opportunity Youth for Train and Earn position at Commonpoint Queens?
Agency Overview:
Commonpoint is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family and communal life throughout New York City, offering services to people of all ages, ability levels, stages of life and backgrounds. They strive to meet the evolving needs of their community of over 100,000 members ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance to name a few. Commonpoint has grown tremendously in the last five years and now has a mission-driven staff of 3,000 and over 80 sites in the five boroughs.
Program/Department Overview: The Opportunity Youth Programs at Commonpoint provide services to out of school
and out of work youth, ages 18-24. Opportunity Youth Programs include GED classes, Vocational Training Classes,
Internship, and Employment Assistance. We serve youth who have dropped out of high school, are pregnant or parenting, receiving foster care services, are engaged with the juvenile justice system, experiencing homelessness, had an IEP in high school, reside in high poverty areas, or who are unemployed.
This is a fast paced position that requires strong analytical and customer service skills and excellent problem-solving
ability. Candidates should be outgoing, self motivated, and able to work independently. In addition, the Case Manager
must be highly organized and able to manage multiple priorities simultaneously. The Case Manager is expected to
demonstrate direct knowledge of the agency’s mission, offerings, and student base, and to innovate and advocate for
organizational change.
DUTIES AND RESPONSIBILITIES:
The Case Manager will:
- Manage a caseload of 25-30 participants for the Opportunity Youth programs.
- Conduct intake assessments and assist with eligibility documentation collection.
- Complete all required paperwork and documentation related to participants enrollment and completion of program.
- Provide participants with individual and group mental health support.
- Monitor participant program performance and attendance (i.e., employment upgrades, work-readiness, training, advanced training, work site visits).
- Provide detailed case notes and data entry on participants.
- Assist in the development and implementation of Individual Services Strategy for each participant.
- Identify and coordinate supportive services for participants, including referrals to community-based programs to remove barriers from participation and/or achieving success in the program.
- Provide crisis intervention when necessary, appropriate referrals, and home visits when needed.
- Maintain effective communication and rapport with participants, staff, and support systems.
- Conduct care coordination with the outside treatment providers/referrals with the goal of improving participants well-being and progress.
- Case manager will facilitate wraparound services for students on all aspects of the program under Opportunity Youth.
- Work support and or scope of the job may change to meet programmatic, funder and agency needs.
EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:
- High school diploma or equivalent required. Bachelor’s degree (BA) preferred in Human Services, Psychology or related field required.
- 3 years of case management experience with opportunity youth.
- Demonstrated ability in youth development and Demonstrate cultural competency through familiarity in working with people from a very diverse number of backgrounds.
- Proven experience with participant navigator services including but not limited to public assistance, healthcare, financial, legal and social support.
- Experienced working with MS Office, primarily Excel, Word and PP, knowledgeable in Google applications, primarily in Sheets, Docs, and Slides. Proficient in Computer navigation as well as PDF.
- Support with Work Readiness Documentation.
- Bilingual preferred.
Location: Must travel to various locations within Queens, Brooklyn, Bronx.
Schedule: Mon-Fri. 8am-4pm, or 9am-5pm or 10am-6pm with occasional evenings and weekends In-person
assignment.
Salary: $55,000.
Please email your resume to Vpineros@commonpoint.org
Commonpoint is an equal opportunity employer.
Salary : $55,000
