Medical Receptionist & Office Manager

About CommonHealth Recovery

CommonHealth Recovery is one of Kentucky's leading outpatient behavioral health organizations, proudly serving Medicaid, Medicare, and commercial populations across the Commonwealth. We provide evidence-based care across addiction treatment, mental health, and psychiatry, with primary care coming soon. Our mission is to deliver exceptional healthcare and genuine customer service to every person we serve.

We are a team built on accountability, mutual respect, and a shared commitment to doing this work the right way. In 2025, we earned a 100% compliance and zero-deficiency score on our Kentucky state AODE audit. We take that standard seriously, and we are looking for people who can join us in that mission.

About the Role

We are seeking a driven, detail-oriented Medical Receptionist and Office Manager to serve as the operational foundation of our Frankfort clinic. This is a hands-on, patient-facing role for someone who takes pride in a well-run office and an excellent client experience.

You will be the first face our clients see and the person responsible for making sure everything behind that front desk runs the way it should. You will lead front office personnel, including receptionists, lab collectors, pharmacy technicians, and medical assistants, while working directly with the Director of Operations and CEO to identify inefficiencies, develop solutions, and optimize how the front office functions. Regular 1-on-1 meetings with the Director of Operations will be a built-in part of this role.

As CommonHealth Recovery grows and adds staff, this role will grow with it. If you are someone who wants ownership, purpose, and the opportunity to build something, this is the opportunity for you.

Key Responsibilities

• Serve as the primary receptionist while managing all front office operations and personnel
• Supervise front office staff and hold the team accountable to performance, attendance, and professionalism standards
• Proactively identify process inefficiencies and present solutions to leadership before acting
• Schedule appointments, verify insurance, collect copays, and manage patient flow throughout the clinic
• Handle incoming calls, faxes, emails, prior authorizations, and medication call-ins
• Accurately document and file patient records in AdvancedMD EHR
• Ensure ongoing compliance with HIPAA, AODE licensing requirements, and all CHR policies
• Manage supply inventory, vendor relationships, and facility coordination
• Support internal audits and corrective action plans alongside the Director of Operations and CEO
• Represent CommonHealth Recovery with professionalism in all client and community interactions

What We Are Looking For

• Minimum three years of documented experience in outpatient medical office management and medical reception
• Proven track record of reliability, punctuality, and professionalism, verifiable through professional references
• Demonstrated experience supervising or leading front office staff
• Proficiency in AdvancedMD EHR strongly preferred
• Strong working knowledge of insurance verification, prior authorization, and patient scheduling
• A natural problem solver who builds systems, thinks ahead, and communicates clearly with leadership
• Self-driven, forward-thinking, and genuinely invested in the growth of the organization
• Bachelor's degree in Healthcare Administration, Business, or a related field preferred; equivalent experience considered

References

Three to four professional references are required for candidates who advance in the hiring process. References must be able to speak directly to attendance and reliability, professionalism and customer service, and experience working with both subordinates and leadership.

Benefits

• Health, Vision, and Dental Coverage
• 401(k) Retirement Plan
• Paid Time Off, including vacation, personal time, and holidays
• Company-provided CEUs and professional development opportunities
• Growth opportunities within a rapidly expanding organization

CommonHealth Recovery is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $35,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• medical office receptionist: 3 years (Required)
• medical office management: 3 years (Required)

Ability to Commute:

• Frankfort, KY 40601 (Required)

Work Location: In person

Salary : $35,000 - $46,000