Service Coordinator

Service Coordinator Job Description

Common Roots LLC.

Who we are:

Common Roots LLC is an organization committed to supporting people with intellectual and developmental disabilities living and working in the Pikes Peak region. The focus of Common Roots has been to assist individuals with achieving a true person-centered life. Person centered planning is recognized as an important vehicle for empowering individuals to have a voice in the planning process and actively shape their futures.

Job Description:

The Service Coordinator is responsible for coordinating and overseeing services for adults with intellectual and developmental disabilities, with a primary focus on ensuring each individual’s health, safety, well-being, and quality of life.

The Service Coordinator works closely with individuals, families, guardians, Host Home Providers, Family Caregivers, direct support staff, healthcare providers, and other members of the individual’s support team to ensure services are person-centered, responsive, and consistent with the individual’s needs and goals.

Key responsibilities include facilitating interdisciplinary team meetings and coordinating the development, implementation, and ongoing review of health and safety plans, behavioral support plans, and other individualized service plans. The Service Coordinator advocates for the individual’s needs and preferences, supports successful residential placements, and promotes meaningful community involvement and independence.

The Service Coordinator coordinates individualized services across settings, including Host Home and other residential arrangements, and provides ongoing communication and follow-through to ensure identified needs are addressed. The Service Coordinator is also responsible for completing, reviewing, and maintaining documentation related to services, supports, and individual outcomes in accordance with Common Roots policies and applicable state and Medicaid requirements.

Essential Job Functions:

• Follows all applicable contractual requirements, regulatory standards, and Common Roots policies and procedures while supporting the effective and seamless delivery of services to adults with intellectual and developmental disabilities.
• Maintains an assigned caseload of approximately 15–20 adults, based on program capacity, individual needs, and agency needs.
• Completes required documentation and maintains accurate and timely data entry in Therap, the agency’s electronic documentation system.
• Maintains required face-to-face contact with each assigned person receiving services (PRS) in accordance with applicable regulations and agency requirements.
• Maintains regular communication with PRSs, Host Home Providers, Family Caregivers, guardians, families, and other members of the individual’s support team to monitor safety, services, needs, and overall well-being.
• Monitors and evaluates the effectiveness and outcomes of services and communicates relevant information and recommendations to team members, guardians, families, and other appropriate parties.
• Identifies concerns, follows up on identified needs, and coordinates with appropriate team members and service providers to ensure timely resolution and continuity of services.
• Participates in and facilitates interdisciplinary team meetings and other meetings as required.
• Carries the Common Roots on-call phone on a rotating basis and responds appropriately to calls and situations requiring assistance outside of regular business hours.
• Maintains professional, respectful, and person-centered relationships with individuals, families, guardians, Host Home Providers, Family Caregivers, and other members of the individual’s support network.

Working Conditions:

The Service Coordinator position requires completing documentation and other indirect service activities in an office or remote work environment.

The Service Coordinator regularly meets with individuals receiving services in their homes, Host Home settings, hospitals, medical facilities, and other community locations as needed. The position requires the ability to travel between locations and may involve sitting, standing, walking, bending, reaching, and other routine physical activities associated with visiting individuals and community settings.

Job Requirements:

• Bachelor’s degree in social work, psychology, counseling, education, human services, or a related field preferred.
• A minimum of two years of experience working with, supporting, or advocating for individuals with intellectual and developmental disabilities, or an equivalent combination of education, training, and relevant experience.
• Knowledge of person-centered practices and the ability to effectively communicate and collaborate with individuals, families, guardians, Host Home Providers, Family Caregivers, and other members of an individual’s support team.
• Strong organizational, communication, problem-solving, and follow-through skills.
• Ability to work independently while also collaborating effectively with a multidisciplinary team.
• Ability to maintain confidentiality and comply with applicable regulations, contractual requirements, and Common Roots policies and procedures.
• Valid driver’s license, reliable transportation, and the ability to travel to individuals’ homes, community settings, hospitals, and other locations as needed.

Skills:

• Represents Common Roots LLC. professionally and positively when interacting with individuals receiving services, families, guardians, Host Home Providers, Family Caregivers, community partners, healthcare professionals, The Resource Exchange, and other agency partners.
• Demonstrates strong verbal and written communication skills and the ability to communicate information clearly, respectfully, and effectively with a variety of audiences.
• Builds and maintains positive, professional relationships with individuals receiving services, guardians, families, Host Home Providers, Family Caregivers, and other members of the individual’s support team.
• Demonstrates the ability to proactively address concerns, manage conflict, and work collaboratively with others to reach appropriate and effective resolutions.
• Maintains confidentiality and complies with HIPAA requirements and all applicable privacy and confidentiality standards related to assigned individuals.
• Demonstrates proficiency with agency-approved software programs and electronic documentation systems, including the ability to accurately enter, retrieve, review, and maintain information.
• Demonstrates strong critical-thinking, problem-solving, and decision-making skills, including the ability to assess multiple factors, prioritize competing needs, and determine an appropriate course of action.
• Demonstrates sound judgment and the ability to remain calm, professional, and responsive when managing urgent situations, challenging circumstances, or conflict.
• Demonstrates cultural humility and the ability to work respectfully and effectively with individuals and families from diverse backgrounds, cultures, and perspectives.
• Demonstrates strong organizational skills, attention to detail, follow-through, and the ability to manage multiple responsibilities and deadlines.
• Demonstrates the ability to work independently while recognizing when consultation, support, or escalation to a supervisor or other team member is appropriate.

Other requirements:

• Must possess a valid driver’s license, maintain current automobile insurance, and have reliable transportation. Must be willing and able to use a personal vehicle for work-related travel as required by the position.
• Must successfully complete and maintain acceptable driving record checks in accordance with Common Roots policies and insurance requirements.
• Must successfully complete required criminal background checks, CAPS (Child Abuse and Neglect) checks, and any other applicable background screening prior to employment and as required thereafter.
• Must successfully complete a drug screening in accordance with Common Roots policies and applicable requirements.
• Must be willing and able to work flexible or non-standard hours when needed to meet the needs of individuals receiving services, including occasional evenings, weekends, or after-hours responsibilities.
• Common Roots provides required job-related training, including First Aid/CPR, QMAP, MANE, and other training applicable to the position.

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IDD: 1 year (Preferred)

Ability to Commute:

• Colorado Springs, CO 80903 (Required)

Work Location: In person

Salary : $42,000 - $46,000