What are the responsibilities and job description for the Club Manager position at Common House?
About Common House
Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.
Core Values
Member & Guest Experience
In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers and a competitive salary package. Additionally, we also offer our team members a comprehensive benefits package including:
Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.
Core Values
- Hospitality
- Fun
- Integrity
- Excellence
- Teamwork
- Flexibility
Member & Guest Experience
- Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
- Working with the General Manager and peers in upholding standards of excellence
- Using our systems and tools to collect information and preferences about guests to better serve them upon future visits
- Driving speed and efficiency of service while upholding standards
- Forging connections with membership, and encouraging the same of the team
- Displaying a hands-on approach to teamwork and shift running
- Always striving for excellence with a "can do" attitude
- Upholding service standards through leadership and frequent communication with all team members
- Identifying opportunities in service to implement solutions and strengthen established service standards
- Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
- Assisting in all aspects of service during scheduled shifts, and work with Concierge Manager to effectively communicate ways to enhance the club to the administrative team
- Maintaining open communication between the kitchen and Front of House teams
- Operating the club in full compliance with ABC regulations.
- Operate the bar program in full compliance with Health Department regulations.
- Adhere to all employee policies outlined our Employee Handbook
- Answer all emails and communication in a timely manner
- Maintaining par levels of daily operating supplies and collateral
- Maintains proper count of cash registers and performs nightly audits
- At least 2 years of hospitality management experience
- Rely on strong organizational ability
- Positive demeanor, self-motivated, a willingness to learn and adjust
- Teamwork mentality between FOH, BOH and admin team
In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers and a competitive salary package. Additionally, we also offer our team members a comprehensive benefits package including:
- Diverse and inclusive colleagues
- Generous Health, Dental, Vision, and Reserve Leave Coverage
- 401k Option
- Paid Time Off
- Monthly membership at Common House (and your partner/spouse gets one, too!)
- 50% employee discount on food and non-alcoholic purchases
