What are the responsibilities and job description for the Resource and Crisis Hub Specialist position at Common Ground?
Seeking a contingent Resource and Crisis Hub (RCH) Specialist to work as needed. Shifts include 8a-4p, 4p-12a, 12a-8a.
Base pay: $18.50 per hour plus shift differential
About You
The ideal RCH Specialist is a strong, self-driven, dedicated individual who works on-site in the call center. RCH Specialists use a calm tone of voice, non-judgmental listening, and trauma-informed skills to welcome the caller into the continuum of care at Common Ground. This position will provide crisis intervention, information and referral, and follow-up calls in the Resource and Crisis Hub, via telephone. If you wish to serve those in crisis, we invite you to apply! Take a look at the job description linked here: RCH Specialist - Job Description
All job offers are contingent upon the successful completion of the Crisis Intervention Training. The RCH leadership team will work with the selected candidates to create a training schedule to ensure they have the appropriate skills to provide crisis intervention. The training may take place during the course of a week, or the training may be broken down to a series of Friday evenings and Saturday afternoons.
Day in the Life
- Provide comprehensive crisis intervention and assist callers in finding their place in the crisis continuum via telephone
- Maintain up to date records on all call reports
- Consistently exercise superior customer service skills with team members, individuals being served, and with the community
- Provide follow-up calls
- Receive warm transfers from 988 for individuals who have had a crisis intervention but need more support from their local Oakland County crisis continuum
- Provide assessment and dispatch for face-to-face mobile crisis responses
What you need to apply
- High school diploma or GED
- Crisis Intervention Experience
- Satisfactory completion of Common Ground’s Crisis Intervention Training
- Satisfactory completion of Applied Suicide Intervention Skills Training (ASIST)
- Demonstrated experience utilizing the Caplan Model of Crisis Intervention
For your hard work
- Generous paid time off (for eligible employees)
- Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
- Competitive wages
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are – in person, phone call, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.
Find out more at https://commongroundhelps.org
Salary : $19
