What are the responsibilities and job description for the On-Call, Back Up Front Desk and Operations Job at Common Ground position at Common Ground Wellness Cooperative?
Duties include greeting customers, checking them in and out, answering phones, scheduling appointments, handling sales transactions, administrative work such as sign/document creation, pool testing and chemical balancing, janitorial, sanitation, general premises upkeep, monitoring patrons in the sauna/pool, ensuring compliance with policies problem-solving, troubleshooting, assisting practitioners with client questions/issues, general operational work, and follow-through with assigned duties.
Potential to turn into a more permanent position or to remain back up/on-call if that is not desired.
Qualifications:
- 2 years of front facing customer service or relevant experience.
- Ability to explain rules and policies to a wide variety of customers.
- Comfortability around people who are unclothed in the bath house.
- Available to work opening shift 8:00 a.m. to 3:30 p.m., closing shift 3:00 p.m. to 10:30 p.m., primarily on weekends, with some shift coverage mid-week as well.
- Ability to consistently cover shifts and to work covering weekends, Friday, Saturday or Sunday. Including both planned and last minute shifts (planned for things like vacations, and last minute due to illness or emergencies.)
- Ability to see nuanced and complex interpersonal situations and make decisions for everyone’s safety.
- Familiarity and commitment to diversity, equity, and inclusion (DEI) principles and practices.
Preferred Qualifications:
- Excellent customer service skills and presence.
- Strong attention to detail and ability to multitask.
- Kind and clear communicator with a positive and resourceful attitude.
- Willingness to learn new things, take on new duties, and a can-do, cooperative-minded spirit.
- Experience scheduling wellness practitioners. Scheduling software experience is a plus.
- Experience working in a wellness center environment and with wellness modalities.
Physical Requirements:
- Walking, stooping, reaching, standing, sitting, bending,
- Repetitive motions in typing, using a keyboard and mouse
- Cleaning
- Navigating wet/slick surfaces carefully
- Speaking and listening to customers on the phone and in person, helping with appointments and with safety instructions
- Exposure to weather in an outdoor courtyard with no roof (most often rain)
- Exposure to chemicals
- Lifting and carrying items around 30-40 pounds maximum
Position starts at $21.44 hour, plus tips, with an increase after 6 months. Weekend shifts (Friday night thru Sunday night) currently pay a shift differential. Soaking and wellness benefits. Paid time off.
Each candidate should fill out this short google form in lieu of a cover letter: https://forms.gle/H4F7nR4JELLxXRoy8
We are an equal opportunity employer. We strive to be an inclusive and welcoming space for people of difference. We strongly encourage those with the following backgrounds to apply: Black and Indigenous people, people of color, people with intersecting identities - LGBTQIA , people with disabilities, and others with lived experience being part of marginalized communities. Even if you don’t believe that you meet every qualification we encourage you to apply!
More details about our cooperative wellness center model:
Our guiding principles are policy governance and our Ends Statement (found in the board policies here: https://www.cgwc.org/join). Our leadership team manages operations while the Board focuses on policy making. Co-op members have the opportunity to be involved via committee work, providing input, survey participation, meeting participation, the opportunity to vote in elections, and to run to serve on the Board of Directors. We believe in values-driven decision making and we are committed to people over profit. Please visit our website for more information about our wellness space at www.cgwc.org.
Pay: $21.44 per hour
Application Question(s):
- I have filled out the google survey in the job description (or will right now). Please look for a link or copy and paste the link to fill out a brief questionnaire in lieu of a cover letter.
Work Location: In person
Salary : $21