Bilingual Patient Registration Representative

Patient Registration Representative

About Common Ground Health Clinic:

Common Ground Health Clinic is a Federally Qualified Health Center (FQHC) dedicated to providing comprehensive healthcare services to the underserved population in the New Orleans metro area, Algiers, LA, and Gretna, LA. With clinic locations in Algiers and Gretna, we are committed to delivering high-quality healthcare to those in need, ensuring access to essential medical services.

Job Summary:

The Patient Registration Representative I, under the supervision of the Operations Manager, will be responsible for providing exceptional customer service to patients entering the clinic for patient care. This full-time position involves processing patients’ insurance/copay payments, updating patient personal health information, and scheduling patient appointments. The Patient Registration Representative I will play a pivotal role in providing the first impression of the clinic to current and future patients.

Key Responsibilities:

• Provide information to clinic callers; transfer calls as needed; work to ensure adequate phone coverage at all times.
• Obtain identification and insurance information from each patient during the registration process and enter it into Athena as necessary.
• Verify patient insurance with insurance provider through portal access
• Confirm the patient information and insurance/income paperwork is up-to-date on each visit.
• Update sliding fee records yearly in Athena.
• File any necessary department paperwork according to department guidelines and scan into Athena daily.
• Request co-payments and sliding fee discount scale payments from patients as necessary.
• Obtain a signed agreement to pay from patients who are not able to pay their full balance due.
• Provide accurate receipts for payment transactions.
• Close daily payment batches at the close of each business day.
• Schedule, reschedule, and cancel patient appointments as necessary.
• Interpret for Spanish speaking callers and patients (if applicable).
• Register applicable patients for LA Medicaid.
• Work appointment lists in Athena.
• Sign off on security timesheets.
• Additional responsibilities as needed.

Qualifications:

• High school diploma or its equivalent is required.
• 1-year customer service experience preferred.
• 1-year Medical terminology or health clinic experience preferred.
• 1-year Computer skills preferred.
• 1-year data entry experience preferred.
• Must have basic clerical skills (e.g. typing, filing).
• Excellent customer service and communication skills.
• Ability to handle composure when faced with difficult situations.
• Must be able to handle confidential situations with tact.
• Ability to work with computers, electronic devices, telephones, and copy/fax machines.
• Ability to work multiple tasks simultaneously.
• Spanish proficiency preferred, but not required.

Benefits:

● Medical/Vision/Dental Insurance

● Short-term/Long-term disability

● 401K

● Life Insurance

● Supplemental Insurance

● Employee Assistance Program

Pay: $14.00 per hour

Work Location: In person

Salary : $14