Guest Advisor/Delivery Driver

About Us
Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: 'cannabis for humanity' and 'change for the better'. 'Cannabis for humanity' meaning we put people first in everything we do - from our safe, high-quality cannabis plants to our world-class customer experience to our caring workplace environment. 'Change for the better' meaning that we have an insatiable desire to make ourselves, our product, and our team experience better each and every day.

About This Role
Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. As a Delivery Driver you will be responsible for fulfilling and delivering online orders to customers.

Responsibilities
We are looking for a dynamic delivery driver who is passionate about providing exceptional customer service and building long-term relationships with our customers. The ideal candidate will have strong problem-solving skills, be able to work in a fast-paced environment, and possess excellent communication skills.

• Consistently deliver exceptional customer service.
• Build strong, long-term relationships with customers.
• Follow the Common Citizen advisor protocol.
• Provide problem-solving sales assistance, including upselling & cross-selling when it benefits the customer.
• Generate references, referrals & repeat visits.
• Perform simple math & data entry.
• Process and deliver customer orders using Onfleet.
• Receive cash payments and make accurate change.
• Provide exceptional customer service by phone, text and in person.
• Develop and maintain rapport with customers.
• Ensure member concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or issues to Dispensary.
• Obey all traffic laws and operate vehicles in a safe and legal manner.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• During "down time" between deliveries, assist Dispensary staff with inventory, organizing back stock, cleaning, updating website and on-line menus and other tasks as needed.

The Experience You Bring and the Skills We Need:
We are looking for candidates with the following qualifications:

• Valid driver's license - clean driving record.
• Must be willing to work weekends, days, night shifts.
• All employees are required to submit to a background check.
• Problem solving skills.
• This is a dynamic team, and as such daily tasks may vary, resulting in a fast-paced and lively work environment.

Physical Requirements:
The following physical requirements are necessary for this role:

• Regularly required to stand/walk for entire shift.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; and talk or hear.
• Frequently lift and/or move up to 20 pounds.

Why You'd Love This Role:
You'll love this role if you have a passion for delivering exceptional customer service, building strong relationships with customers, and working in a dynamic team environment. If you're a team player who is committed to providing the best possible experience for our customers, we want to hear from you!