Assistant Manager 2

 Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter! 

We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.

Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. 

If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!

POSITION OVERVIEW

Manages a portion of the store operations based on Store Manager’s direction according to company policies and procedures; ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for all employee management functions for store area of responsibility, to include:  hiring, discipline, employee relations, employee time approval and employee scheduling

JOB RESPONSIBILITIES

• Ensure all employees attend monthly safety meetings and comply with company safety goals, which includes reporting of accidents and completing required documentation.  
• Trains and supervises employees work.  Assigns work schedules and specific work duties.  Resolves employee grievances and discipline.  Has between 3-7 direct reports.  
• May lead store audits to ensure compliance. Knowledgeable in all facets of a store environment. 
• Completes accounting functions (invoices, re-bills, End-of-Days, night deposits, inventory receipts) on a daily basis, per company policy.
• Coordinates and conducts product knowledge training; ensures on-the-job training programs are applied; and attends and participates in training workshops as directed by the Store Manager and/or outlined in the company training program.
• Assists manager with annual sales and gross profit objectives, and is responsible for achieving in their assigned area of the store.  
• Maintains the highest levels of customer service and satisfaction.  Communicates the importance of customer service to all employees and ensures timely resolution of customer complaints.  Ensures telephones are answered promptly and courteously.
• Ensures all work expected of the location is completed.  
• Ensures adequate staffing based on store volume.  
• Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the Employee Handbook.  
• Knowledge in all facets of store operations.       
• Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.  
• Champions safe work practices and Commercial Tire’s safety guidelines and standards. 
• Identifies new sales opportunities and communicates those opportunity to manager.  
• This position will be required to participate in Commercial Tires Management training programs.  
• Obtains Sales and Gross Profit goals in assigned categories 
• Obtains unit sales goals in assigned areas 
• Supports and promotes operational compliance scores for company audits (Operational and Safety).
• Supports and promotes Commercial Tire Safety standards and in shop vehicle inspection process.
• Other duties as assigned. 

COMPETENCIES AND SKILLS

• Customer Service
• Interpersonal Savvy
• Sound Judgment
• Ethics and Values
• Attention to Detail 
• Office Skills
• Business Skills
• Managing Others
• Punctuality

QUALIFICATIONS – Unless indicated otherwise, these are preferred

• 2-4 year college degree in business or related field.  
• 4 years related experience in the tire industry.  
• Regular attendance and punctuality is required and is an essential job function.