Account Manager Level 1

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success.

Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.

If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you!

POSITION OVERVIEW - The Account Manager is eligible for a commissions program!
This position is responsible for the servicing, managing and overseeing all aspects of an account or group of accounts assigned by management. This position may do a significant amount of service.

JOB RESPONSIBILITIES

• Consistently maintains a weekly Service/Sales Route for all assigned accounts.
• Forecast and track key account metrics: CPM, CPH Revenue and Inventory.
• Complete and provide NRT reporting for Key Accounts.
• Forecast and track key account metrics – CPM, CPH Revenue and Inventory.
• Helps Develop service personnel in stores for efficiencies and redundancy for coverage.
• Manage and maintain monthly and quarterly inspections for all assigned accounts.
• Build and maintain strong, long-lasting customer relationship. Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Identify growth opportunities within assigned accounts and collaborates with sales team to ensure growth attainment within these

• Resolves high severity requests or issues escalations as needed.
• Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing

• Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and

• Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
• Manage a group of customers by servicing and selling recommended products and services.
• Increase sales revenue by penetrating current customers, gaining new customers, and making “cold calls”.
• Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates and makes recommendations for

• Serves as a coach to store teams and other sales team members.
• Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies
• Supports company safety and operational standards and adheres to all audit requirements
• Other duties as assigned

Account Manager Deliverables

• Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets.
• Obtains Monthly and Annual Gross Profit Goal. Goals may increase or decrease with Tire Manufacturer Price

• Complete Quarterly inspections for all assigned accounts with BASys and YTRACS.

COMPETENCIES AND SKILLS

• Customer Service
• Negotiation
• Sales Skills
• Manage and measure work
• Teamwork
• Communication

QUALIFICATIONS

• A valid driver’s license (required) and insurable driving

• Experience in delivering client-focused solutions based on

• GED or High School Diploma