What are the responsibilities and job description for the Customer Support Coordinator position at Commercial Fire?
Job Details:
- Schedule 8am - 5pm Mon. - Fri.
- Hybrid - In office Tuesday - Thursday
- Pay $17/hr
Job description
Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.
Duties and Responsibilities:
- Provide work order follow-up with affiliates in a region.
- Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.
- Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.
- Contact each affiliate in the designated region weekly and build relationships.
- Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.
Requirements & Qualifications
- Strong communication skills (verbal and written)
- Strong time management and organizational skills
- High School Diploma or GED Equivalent
- Ability to work well with others in a teamwork atmosphere
- Strong computer skills
- Proficient in Excel.
- Microsoft Office Applications
- Typing (WPM 40)
- Must be organized & have the ability to work well under pressure to meet deadlines.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Microsoft Excel: 3 years (Required)
- Microsoft Outlook: 3 years (Required)
- Typing: 3 years (Required)
Work Location: Hybrid remote in Jacksonville, FL 32216
Salary : $17