Loan Servicing Specialist

Summary of Duties

The Loan Servicing Specialist utilizes a high level of organizational skills and attention to detail to identify priorities and deadlines and determine work schedules to meet those deadlines for processing loan servicing, tracking, and loan servicing-related payment processing.

Essential Duties and Responsibilities

Included but are not limited to:

• Responsible for receiving/requesting, assessing, and distributing payments of the following:

o Summer and Winter taxes

o Homeowners insurance

o PMI

o Life & Disability

o Force Place Insurance

• Responsible for mailing BSP, Foreclosure and RD Default letters
• Responsible for discharging mortgages and releasing or continuing UCC filings
• Process loan denials and withdraws
• Assist branch staff and lenders with maintenances to loans on Horizon

o Payment/ fee reversal and or adjustments

o Mortgage payoff requests

o Unposted transaction corrections

o General questions

• Review closed loans to ensure documentation has been collected and loan was uploaded into horizon correctly
• GL Settlement and reconciliation

Other Functions

1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.

2. Adhere and comply with all Bank Policies along with FHLB, Freddie Mac, and USDA Guidelines.

3. Other duties as assigned.

Job Qualifications & Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Certification/Licensing:

• High School Diploma/GED required.
• Advanced education in accounting, business administration or related field preferred.

Experience:

• Minimum requirement of 2 years of banking experience or related experience.

Other Requirements:

• Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.
• Willingness and flexibility to work in a team setting.
• Requires excellent communication skills, both written and verbal.
• Must be able to multitask.
• Must possess PC skills at an intermediate level. Ability to use the Internet.

Equipment Used

• PC, laser printer, calculator, copy machine, scanner, mobile devices such as iPad and iPhone or similar.

Software Used

• Word, Excel, PowerPoint, Publisher, Adobe Reader, Mortgage Bot LOS, Outlook, Scanning Sites, Private Mortgage Insurance websites, State of Michigan Website
• Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required, however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with a low to moderate noise level work environment; and, at times in various other environments of the clients they meet with.

Equal Employment Opportunity & ADA Compliance:

Commercial Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Commercial Bank will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.