Senior Director, Revenue Operations

Company Overview

CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200 of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We’ve raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at commerceiq.ai.

The Role:

The Senior Director of Revenue Operations is a critical leadership role responsible for architecting and optimizing the end-to-end revenue engine across Sales, Customer Success, Marketing, and Partnerships. This leader will enable predictable growth, ensure operational rigor, drive cross-functional alignment, and provide the analytical insights required to support strategic decisions at the executive level.

You will work closely with senior GTM leadership to craft strategy, diagnose business performance, deploy scalable processes, and operationalize programs that help CommerceIQ win in the CPG and retail ecommerce ecosystem.

What You'll Do:

Revenue Strategy & Planning

• Partner with GTM and Finance leadership to own annual and quarterly revenue planning, including segmentation, quota design, headcount modeling, and territory frameworks.
  
  
• Use deep strategic problem-solving to identify growth opportunities, evaluate trade-offs, and shape GTM strategy based on customer needs and predictable value delivery.
  
  
• Build multi-threaded executive alignment with VP-level stakeholders to drive strategic decision-making across the revenue engine.
  
  

Systems, Tooling & Operational Excellence

• Own the GTM systems architecture (Salesforce, CPQ, CS tools, marketing automation) and ensure scalability, hygiene, and adoption.
  
  
• Implement workflows, playbooks, forecasting, and pipeline processes to standardize execution across teams.
  
  
• Drive automation and data integrity to increase productivity and insight-driven decision-making.
  
  

Forecasting, Insights & Performance Management

• Lead weekly, monthly, and quarterly business reviews to surface insights, track performance, and ensure accountability.
  
  
• Operate as the subject matter expert for revenue analytics—customer segmentation, product attach, renewals, churn, pricing, and cohort revenue analysis.
  
  
• Partner with sales leaders to coach and improve deal qualification and forecasting.
  
  
• Partner closely with Customer Success to run renewal forecasting, track customer sentiment metrics, and ensure revenue retention health.
  
  

Commercial Governance & Deal Support

• Establish commercial policies, pricing guardrails, and approval workflows to improve deal quality and velocity.
  
  
• Provide executive-ready deal reviews and support complex negotiations—upsell, cross-sell, and renewals—modeling value equations to influence outcomes.
  
  

Cross-Functional Leadership

• Partner with Marketing, Finance, and Customer Success to align strategic initiatives and ensure execution against customer outcomes.
  
  
• Lead without authority—mobilize cross-functional teams to drive adoption, consistency, and performance across the GTM organization.

What You'll Bring:

• 10–15 years in Revenue Operations, Sales Operations, or GTM Strategy roles; 5 years leading teams.
  
  
• Experience in SaaS, retail ecommerce, or CPG-adjacent technology strongly preferred.
  
  
• Demonstrated ability to scale GTM processes in a high-growth environment.
  
  
• Expert in Salesforce and modern RevOps tooling; strong modeling, BI, and systems knowledge.
  
  
• Exceptional verbal and written communication, with a track record of influencing senior executives.
  
  
• Ability to thrive in a fast-paced, ambiguous environment while staying grounded in data.

Benefits & Perks: 

The typical base pay range for this role across the US is USD: $190,000 - $238,000/per year.    

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance 
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10 paid company holidays in each calendar year and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.