Real Time Crime Center Technician

General Purpose

Under the general direction of the designated Police Commander, this role requires a strong skill set in technology familiarization and utilization, organizational administration, communication, investigative skills, hand-eye coordination, and navigational and drone piloting skills. The position's responsibilities also include citizen contact for cold-call reporting, report preparation, digital evidence submission, court testimony, administrative support, and other related duties as required.

Essential Duties & Responsibilities

• Oversees the deployment, navigation and operation of drone as a first responder (DFR) for call response and police overwatch and support.
• Monitors and operates an integrated system that combines calls for service in designated priorities.
• Monitors police department camera systems to provide situational awareness to responding resources during in-progress incidents.
• Monitors police department camera systems to provide proactive surveillance of public safety situations within the community while coordinating an appropriate police response.
• Monitors police department gun-shot detection system and helps coordinate appropriate police response while providing DFR overwatch and support to respond to officers.
• Situational awareness will include but is not limited to, tracking evolving situations, remote viewing of body-worn cameras, identification of possible suspects and suspect vehicles, locating fleeing suspects, and calling for additional resources when on-scene personnel are unable to do so.
• Assists and communicates with sworn officers in the field utilizing two-way radio and/ or other forms of communication.
• Responds as appropriate to calls for service of varying priorities evaluating the ongoing need for an in-person officer response, and deals with calls remotely when appropriate including contacting reporting parties via telephone, authoring reports, and making recommendations for field follow-up when required.
• Provide video monitoring of activities during special events, protests, or other large gatherings.
• Respond to requests for video evidence during and/ or after critical incidents as well as post-incident investigations.
• May assist the Records Unit with sharing digital evidence as required.
• Responsible for directly booking evidence to maintain chain of custody legal requirements.
• Provides court testimonies as needed.
• Clears calls for service as appropriate for cold calls and other non-priority call types at the direction of the supervisor.
• Performs related duties as required to meet the needs of the City.
• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Responsible for knowing and complying with all City and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
  
  
  

Performs other duties as assigned

Minimum Qualifications

Graduation from high school or the possession of a GED.

Two years’ work experience in a law enforcement/ public safety environment.

Equipment Used, Work Environment and Physical Activities

• Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk & cell), camera, and electronic diagnostic equipment. Daily use of software programs including Microsoft Office Suite, Outlook, Word, and Excel
• Other Equipment: Advanced real-time crime software packages, DFR software packages and various criminal databases.
• Physical Activities: Light physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting & carrying
• Lifting: Frequently lifts, carries, and exerts up to 10 pounds
• Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation and respond to verbal inquiries. Must be able to recognize sound on construction sites that indicate nearby equipment and/or safety hazards
• Exposure to Environmental Conditions: Long periods of time at a workstation monitoring computer and video systems. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Subject to many interruptions. Pressure and stressful moments may occur due to multiple calls for service and inquiries.
• Schedule: Position generally scheduled Monday - Sunday; with the possibility of round-the-clock scheduling and on-call scheduling. Subject to shift work and the need to change shifts/work hours based on operational needs
• Additional Working Conditions: May be exposed to work settings that vary in convenience and comfort. May be required to visit external, non-city work sites with the City having limited control over the work environment.
• Safety Sensitive: This position is subject to the city’s drug screening
  
  
  

Reasonable accommodation may be provided for individuals with disabilities for the essential functions of the job.