Case Manager

General Purpose

As part of our commitment to welcoming top talent, we’re proud to offer a $4,000 signing bonus to the selected candidate(s) for this role. More details will be provided during the hiring process.

The Case Manager will provide collaborative, client-centered case management with Commerce City community members, focused on assessing needs, developing care plans, facilitating access to appropriate services, and monitoring goal progress. Will build and maintain a resource guide and be responsible for community collaboration in order to best facilitate wrap-around services. May serve as a liaison or assist with scheduling appointments, completing paperwork, securing referrals, and establishing long-term care.

Essential Duties & Responsibilities

Essential Duties & Responsibilities

The following duties may be executed in-person on scene, on the phone/video conference, in-person in the community, or at the police headquarters or a substation.

• Evaluate client needs through the use of a biopsychosocial to identify pressing problems and to establish goals.
• Create client led individualized care plans with measurable goals and objectives.
• Coordinate and facilitate service delivery through scaffolding of skills, referrals, and advocacy
• Maintain records of service, client progress, and interventions use.
• Support co-responders and patrol in service delivery
  
  
  

Minimum Qualifications

A bachelor’s degree in social wor k, psychology or closely related degree from an accredited program. Bilingual preferred.

One year or more experience in clinical social work, co-responder experience, victim advocacy, or therapy, including experience working with moderate to severe and persistently mentally ill and at-risk populations, community networking and resource delivery. Experience working and collaboration with law enforcement and/or criminal justice officials. Previous shift work experience preferred . Case management experience to support more than one co-responder.

Must obtain CPR and First Aid certification within the initial probationary period. Must possess a valid Colorado Driver's License. Must be at least 21 years of age. Must successfully complete the initial probationary period and training.

Knowledge In:

• C ommunity resources, while continuing to build an up-to-date network of available community resources.
• M odern office practices and procedures
• A ll applicable federal, state and local laws, regulations, statutes and ordinances relating to the position and the department
• C riteria and procedures for emergency mental health holds within the State of Colorado
• HIPAA regulations as it applies to mental health information and record collection, retention, and release within crisis situations and follow-up
  
  
  

Skill in :

• U nderstanding and professionally responding to customer needs
• O peration of computers and applicable software, printers, copiers, and telep hone
• H andling sensitive issues with tact and diplomac y
• Strong verbal and written communication skills used to explain care plan to the client, their family and friends as well as to the professionals associated with the client’s case
  
  
  

Ability to :

• S how compassion and relate to culturally diverse clients and their varying needs
• M aintain regular punctual attendance
• Speak motivational ly and encouraging ly to clients to follow their care plans
• Listen well and communicates clearl y , verbally and in writing with various audiences and through various channels
• Organiz e activities in order to complete tasks in accordance with priorities, address multiple demands, or meet deadlines
• U ncover important and relevant information about a situation through conversation, questioning, or discussion while maintaining a high level of confidentiality
• C oncentrate on several tasks without getting distracted
  
  
  

Equipment Used, Work Environment and Physical Activities

• Driving : Drives a city or personal vehicle in the normal course of business
• Office E quipment : Daily use of computer, keyboard, copier, scanner, printer, ca lculator, phone (desk & cell ) , camera, and electronic diagnostic equipment . Daily use of software programs including Microsoft Off ice Suite, Outlook, Word, Excel
• Other E quipment : Occasional use of ladders .
• Physical A ctivities : Moderate p hysical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting & carrying
• Lifting : Frequently lifts, carries, and exerts up to 40 pounds
• Vision and H earing : Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation and respond to verbal inquires. Must be able to recognize sound on construction sites that indicate nearby equipment and/or safety hazards
• Exposure to Environmental C onditions: Will be exposed to extreme heat, cold, dry, wet, odors, smoke, loud noises, vibrations, dust or intense light and hazards normally associated with construction sites . May be exposed to chemicals including cleaners, solvents, paints and other potentially toxic agents. Work may be performed in precarious or tight spaces.
• S chedule: Must be available for on-call work schedule assignments that require working nights, weekends and holidays.
• Additional Working Conditions: May be exposed to work settings that vary in convenience and comfort. May be required to visit external, non-city work sites with the City having limited control over the work environment.
• Safety Sensitive: This position is subject to the city’s drug screening
  
  
  

Reasonable accommodation may be made to individuals with disabilities for the essential functions of the job .