Teller - FineMark

About Working at FineMark Bank and Trust, a division of Commerce Bank

FineMark Bank & Trust, a division of Commerce Bank, delivers exceptional service in banking, trust, and investments, fostering long-lasting client relationships. We provide a workplace grounded in integrity, teamwork, and an entrepreneurial spirit, where associates are empowered to contribute and serve with purpose. Our culture is rooted in doing what is right, with an emphasis on thoughtful innovation, sound decision-making, and delivering the highest level of service to our clients.

About This Job

The main purpose of this job is to, in compliance with federal and state banking regulations and established Bank policies and procedures, perform a wide variety of teller transactions in an efficient, courteous and professional manner. Determine and meet clients’ needs by offering additional services by referring to other professionals within the Bank. Assist other bankers in developing and fostering long-term banking relationships. Respond to client inquiries and work with others in the banking office to resolve client concerns.

Essential Functions

• Consistently provide an excellent level of service in all client interactions and ensure all teller transactions are accurate and completed in a timely, efficient manner

• Promptly address any client concerns or inquiries to achieve a satisfactory resolution or answer

• Based on client needs, refer clients to other professionals within the Bank to offer additional banking, wealth management and lending services

• Provide account research, account maintenance and online banking / bill-payment assistance as well as opening checking/savings accounts

• Answer incoming calls in a courteous and professional manner, answering inquiries and/or directing callers to the appropriate area for assistance

• Prepare all documents for encoding, balancing and processing, and balance currency, coin and checks daily, reporting any discrepancies

• Prepare currency transactions and suspicious activity reports, as required, and handle cash shipments to/from Federal Reserve or other offices

• Perform other client services, such as wire transfers and address changes

• Responsible for all debit cards and check ordering for clients and maintaining banking logs and records according to Bank policy

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong mathematical and analytical skills

• Ability to make decisions with limited supervision

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required

• 2 years cash handling experience required

• Prior teller experience preferred

• FIS software experience preferred

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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

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