What are the responsibilities and job description for the Landscape Maintenance Superintendent position at Command7 LLC?
Join our NatureCare team as a Landscape Maintenance Superintendent!
If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you! We are a property maintenance management company that provides nationwide services for our customers. The Supervisor’s responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive to grow the account.
The Landscape Maintenance Superintendent is responsible for service delivery excellence:
- Manage over 30 properties that need weekly landscape services
- Supervise and support a small landscape crew over a large local region
- Supervise on-site operations to meet customer SLAs and day-to-day management as needed
- Effectively communicate service updates to Customers and management
- Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
- Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
- Manage and resolve escalated and complex Customer and Service Provider issues
- Provide ongoing field training to crew members as needed
- Complete site inspections as needed
- Approve crew employee timecards
- Ensure compliance to policies and procedures
- Execute employee performance reviews and facilitate disciplinary actions
- Be ‘On Call’ for related Customer inquiries
- Monitor/Respond to customer service team inquiries and provide timely follow up
Qualified Landscape Maintenance Superintendent applicants possess the following skills/abilities:
- Ability, knowledge, and aptitude to train on all required site services
- Management skills that maintain/improve Customer relationships and crew retention
- Ability to de-escalate and resolve concerns and work with an attention to detail
- Excellent work ethic and leadership skills, work independently with minimal oversight
- Excellent communication skills – written, in person, and over the phone
- Effective time management, organization, project management, and task prioritization skills
- Demonstrate persistence, ability to overcome obstacles, and consistently achieve goals
- Ability to manage laborer crew in landscape maintenance and manage their time and productivity
- Ensures excellent customer satisfaction and demonstrates a business mindset
- Ability to discover substandard site issues and opportunities for improving the properties
Experience:
- 4 years of experience in landscape maintenance or landscaping industry
- Valid driver’s license with no DUI and able to drive a truck with trailer and equipment
- 2 years of experience in irrigation systems repair and management preferred
- Small engine repair experience preferred
We Offer:
- Paid training and paid time off
- Medical, dental and vision benefits
- Group life insurance
- 401K with 4% company match
- Flexible Spending Account
- Company work vehicle and cell phone provided
Salary: Up to $58,000 annually DOE
Trucks and equipment are provided to manage the portfolio of commercial properties. Applicants must be able to pass a background check and pre-employment drug screen. NatureCareFL is an Equal Opportunity Employer.