Housing Support Program Case Manager

Coming Home administers the County’s Homeless Management Information System (HMIS) and Coordinated Entry and Assessment (CEA) process and serves as Vice-Chair of the Middlesex County Continuum of Care (CoC). The CoC is a collaborative network of organizations and individuals committed to preventing homelessness, rapidly rehousing those who experience housing instability, and advancing coordinated community-wide solutions. Coming Home also operates direct service case management programs and a housing development program for persons without homes. Your position would be as the Case Manager for the Housing Supports Program, a relatively new program whereby Medicaid offers a benefit of housing case management for members of its Managed Care Companies (MCOs). This program, in which Coming Home is a provider, allows us to augment our case management services, reaching more persons in need. This position will provide housing case management for persons eligible for the Housing Support program and for the homeless hotline case management program when needed.

Responsibilities: The following reflects management’s definition of essential functions for this job but doesnot restrict the tasks that may be assigned.

•      Master the parameters of the Housing Support Program; develop professional relationships with MCOs’ staff; work with CHM administrative assistant to bill and keep track of all billing and receipts for all services provided.[MOU1] 

•      Supportive Services - Conduct outreach to referred client to develop relationships and build rapport and to determine eligibility for the program.

•      Develop an [MOU2] individualized plan to address social determinants of health and other barriers to stable housing and self-sufficiency.

•       Services may include assisting the individual with gathering documentation, increasing income, accessing appropriate mental and physical health services, and any other services that assist an individual to find a home and improve his/her quality of life.

•      Apply Middlesex County’s Coordinated Assessment Tool on all new clients in order to connect themto proper intervention and services.

•      Assist client with the establishment of personal/entitlement benefits including (GA, SSI, TANF, SNAP,etc.). Help client to obtain various forms of identification including birth certificates and social securitycards.

•      Assist with applications for supportive and subsidized housing and research potential locations for affordable rental housing. Build relationships with prospective landlords, and identify appropriate permanent housing options.

•      Meet with established clients on a regular basis to review, evaluate, and support goal completion.

•      Collaborate with community substance abuse and mental health providers to ensure seamless referral services. Provide ongoing information, referrals, linkages, and advocacy for all otheridentified needs.

•      Participate in staff meetings and training as assigned by supervisor

•      Documentation - Completion of all necessary paperwork to track client progress, (daily logs, HMIS,etc.). Maintain documentation standards as set forth by the program. Ensure all program data is accurateand entered into the appropriate program documentation system, i.e. HMIS, internal spreadsheet, etc. Prepare case-related reports including but not limited to demographics, outcomes, successes and challenges. 

•      Additionally, the Case Manager will attempt to engage private landlords & property managementcompanies to develop relationships and make them aware of the need for affordable housing and leniency forclients who may have had some financial hardship in the past but who have addressed past issues and are working towards self-sufficiency.

•       Case Manager will also participate in the Case Managers Collaborative (CMC), comprised of case managers from other agencies in the County also serving the needs of people experiencing homelessness, to share best practices and provide resources to all. 

•      Complete assignments within your capabilities given to you by supervisor or Executive Director infurtherance of Coming Home’s mission.