Bilingual Patient Access Specialist

BILINGUAL PATENT ACCESS SPECIALIST (SPANISH/ENGLISH)

2600 N. AMERICAN ST. PHILADELPHIA, PA 19133 - OUTPATIENT BEHAVIORAL HEALTH PROGRAM

PAY RATE: $17.00/HOUR

SCHEDULE: MONDAY-FRIDAY 8:30 A.M. TO 5:00 P.M.

ABOUT THE ROLE

COMHAR, A TRUSTED LEADER IN COMMUNITY-BASED MENTAL AND BEHAVIORAL HEALTH SERVICES, IS SEEKING A BILINGUAL PATENT ACCESS SPECIALIST TO SUPPORT OUR LATINO TREATMENT PROGRAM. THIS ROLE IS VITAL IN ENSURING THAT PATIENTS AND FAMILIES RECEIVE COMPASSIONATE, TRAUMA-INFORMED, AND CULTURALLY RESPONSIVE CARE FROM THEIR VERY FIRST POINT OF CONTACT. AS AN INTEGRAL PART OF THE OUTPATIENT CARE TEAM, THE OFFICE TECHNICIAN PROVIDES CLINICAL SUPPORT SERVICES THAT INCLUDE PATIENT INTAKE COORDINATION, ELECTRONIC HEALTH RECORD (EHR) MANAGEMENT, INSURANCE VERIFICATION, AND DIRECT PATIENT COMMUNICATION. THIS POSITION REQUIRES FLUENCY IN SPANISH AND ENGLISH AND A STRONG COMMITMENT TO SUPPORTING INDIVIDUALS WITH MENTAL HEALTH AND SUBSTANCE USE TREATMENT NEEDS.

KEY RESPONSIBILITIES

* FRONT-LINE PATIENT SUPPORT: ANSWER INCOMING CALLS, RELAY MESSAGES, MANAGE VOICEMAIL, AND COMPLETE APPOINTMENT REMINDERS.

* SCHEDULING COORDINATION: SCHEDULE PSYCHIATRIC PRESCRIBERS AND CLINICIANS; ADJUST SCHEDULES TO ENSURE CONTINUITY OF CARE.

* PATIENT INTAKE & REGISTRATION: CONDUCT INITIAL PATIENT CONTACT, UPDATE DEMOGRAPHIC AND CLINICAL INFORMATION IN THE EHR SYSTEM, AND ASSIST WITH INTAKE DOCUMENTATION.

* INSURANCE ELIGIBILITY: VERIFY BENEFITS TO ENSURE PROPER AUTHORIZATION AND BILLING FOR MENTAL HEALTH SERVICES.

* CHECK-IN/CHECK-OUT PROCEDURES: GREET PATIENTS, DISTRIBUTE TRANSPORTATION PASSES, COLLECT REQUIRED SIGNATURES, AND MAINTAIN ACCURATE VISIT DOCUMENTATION.

* CLINICAL SUPPORT: ASSIST STAFF WITH TREATMENT PLAN MONITORING, MEDICATION COMPLIANCE TRACKING, AND FOLLOW-UP REMINDERS.

* MEDICAL RECORDS SUPPORT: FILE/RETRIEVE CHARTS, SUPPORT RECORD REQUESTS, AND ENSURE HIPAA COMPLIANCE.

* TEAM COLLABORATION: PROVIDE ADMINISTRATIVE SUPPORT TO CLINICIANS, CASE MANAGERS, AND PRESCRIBERS TO PROMOTE SEAMLESS PATIENT CARE.

SKILLS & COMPETENCIES

* BILINGUAL FLUENCY IN SPANISH AND ENGLISH (REQUIRED).

* KNOWLEDGE OF MEDICAL/BEHAVIORAL HEALTH TERMINOLOGY.

* STRONG COMMUNICATION AND INTERPERSONAL SKILLS TO INTERACT WITH PATIENTS EXPERIENCING BEHAVIORAL HEALTH CHALLENGES.

* PROFICIENCY IN MICROSOFT OFFICE SUITE, EHR SYSTEMS, AND CLINICAL DOCUMENTATION PROCESSES.

* ABILITY TO TYPE 45-55 WPM WITH ACCURACY.

* STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.

* ABILITY TO HANDLE CONFIDENTIAL INFORMATION WITH DISCRETION IN COMPLIANCE WITH HIPAA STANDARDS.

* TRAUMA-INFORMED AND CULTURALLY SENSITIVE APPROACH TO PATIENT CARE.

EDUCATION & EXPERIENCE

* HIGH SCHOOL DIPLOMA/GED AND AT LEAST 2 YEARS OF MEDICAL OFFICE, BEHAVIORAL HEALTH, OR ADMINISTRATIVE SUPPORT EXPERIENCE OR ASSOCIATE'S DEGREE WITH 2 YEARS OF OFFICE/CLINICAL SUPPORT EXPERIENCE.

* PRIOR EXPERIENCE IN A MENTAL HEALTH, SUBSTANCE USE TREATMENT, OR HEALTHCARE SETTING PREFERRED.

* BASIC KNOWLEDGE OF INSURANCE PROCESSES, AUTHORIZATIONS, AND BILLING IS A PLUS.

PHYSICAL REQUIREMENTS

* ABILITY TO SIT, LISTEN, AND COMMUNICATE EFFECTIVELY WITH PATIENTS AND STAFF.

* FREQUENT USE OF HANDS FOR DATA ENTRY, FILING, AND CLINICAL DOCUMENTATION.

* OCCASIONAL STANDING, WALKING, AND LIFTING/PUSHING UP TO 25 LBS.

* REASONABLE ACCOMMODATIONS AVAILABLE FOR QUALIFIED APPLICANTS WITH DISABILITIES.

WHY JOIN US?

AT COMHAR, YOU'LL JOIN A TEAM DEDICATED TO IMPROVING THE LIVES OF INDIVIDUALS AND FAMILIES IMPACTED BY MENTAL ILLNESS, SUBSTANCE USE DISORDERS, AND CO-OCCURRING CONDITIONS. AS THE BILINGUAL OFFICE TECHNICIAN, YOU WILL BE THE FIRST POINT OF CONTACT FOR PATIENTS SEEKING CARE HELPING TO REMOVE BARRIERS, FOSTER TRUST, AND ENSURE ACCESS TO HIGH-QUALITY BEHAVIORAL HEALTH TREATMENT.

Office Technician Education, Employment and Credential Requirements

• High School Diploma (or GED) and at least two (2) years office experience or related experience;
• Associate's Degree and at least two (2) years of office experience.
• Must be proficient in Microsoft Office Programs.
• Bilingual (English and Spanish) skills required.
• Understanding of basic accounting, and personnel management.
• Valid PA State Criminal, FBI, Child Abuse clearances.
• Clearances must be updated every 3 years per COMHAR policy.
• Must have a current ACT 31 (Recognizing and Reporting Child Abuse Certificate).
• Licensed individuals must renew every two (2) years. Non-licensed individuals must renew every five (5) years.
• Adult and Child CPR w/AED & First Aid certification required.