What are the responsibilities and job description for the CTC Accounts Receivable Specialist position at Comfort Temp?
About Comfort Temp Company
Comfort Temp Company is the parent organization supporting a family of HVAC, plumbing, mechanical construction, and service businesses across Florida. Since 1985, our teams have grown through disciplined execution, dependable service, and long-term customer relationships. The Finance team supports that growth by creating accurate, timely financial information and protecting the cash flow that keeps our operating companies moving.
Position Summary
The Accounts Receivable Specialist helps protect the financial health of Comfort Temp Company by turning completed work into accurate billing and timely cash collection. This role owns customer invoicing, payment posting, account reconciliation, aging follow-up, and the resolution of billing issues across a fast-moving, multi-entity operating environment.
This is a strong opportunity for someone who enjoys detailed accounting work but also values communication and problem solving. The successful candidate will be comfortable following up with customers, partnering with Operations and Project teams, researching discrepancies, and keeping receivables visible so issues are resolved before they become aged problems.
Key Responsibilities
Our core values guide how we work, lead, and serve our customers: Do what you say. Do what it takes. Do it with purpose. Do the right thing.
Benefits
Comfort Temp Company is an equal opportunity employer. Employment decisions are made based on qualifications, experience, business needs, and alignment with company values, without regard to any status protected by applicable law.
Comfort Temp Company is the parent organization supporting a family of HVAC, plumbing, mechanical construction, and service businesses across Florida. Since 1985, our teams have grown through disciplined execution, dependable service, and long-term customer relationships. The Finance team supports that growth by creating accurate, timely financial information and protecting the cash flow that keeps our operating companies moving.
Position Summary
The Accounts Receivable Specialist helps protect the financial health of Comfort Temp Company by turning completed work into accurate billing and timely cash collection. This role owns customer invoicing, payment posting, account reconciliation, aging follow-up, and the resolution of billing issues across a fast-moving, multi-entity operating environment.
This is a strong opportunity for someone who enjoys detailed accounting work but also values communication and problem solving. The successful candidate will be comfortable following up with customers, partnering with Operations and Project teams, researching discrepancies, and keeping receivables visible so issues are resolved before they become aged problems.
Key Responsibilities
- Generate, review, and distribute accurate customer invoices in accordance with contracts, service records, project documentation, and company billing requirements.
- Monitor customer accounts and accounts-receivable aging reports; identify past-due balances, billing holds, disputed invoices, and collection priorities.
- Post and reconcile incoming payments from checks, ACH, credit cards, electronic portals, and other approved payment methods.
- Apply cash accurately to customer accounts and research unapplied cash, short payments, overpayments, duplicate payments, and other reconciliation issues.
- Communicate professionally with customers regarding invoice status, payment timing, supporting documentation, and account discrepancies.
- Partner with Project Managers, Service leaders, Operations, and other internal teams to resolve missing documentation, billing questions, change-order issues, or other items delaying collection.
- Investigate and resolve chargebacks, credits, adjustments, payment discrepancies, and customer-account issues in a timely manner.
- Maintain accurate customer master data, billing contacts, payment terms, tax documentation, and account notes.
- Support month-end close through AR reconciliations, aging review, reporting, and follow-up on outstanding balances.
- Prepare or support recurring AR reports, collection updates, cash-receipt summaries, and management visibility into receivable risk.
- Maintain organized records supporting invoices, payments, adjustments, customer correspondence, and audit requirements.
- Identify recurring billing or collection issues and recommend practical process improvements that improve accuracy, cash flow, and customer experience.
- At least 2 years of experience in accounts receivable, billing, collections, bookkeeping, or general accounting.
- Working knowledge of invoicing, cash application, account reconciliation, aging reports, credits, adjustments, and basic accounting controls.
- Proficiency with accounting or ERP software such as QuickBooks, Foundation, Viewpoint, Sage, or a comparable platform.
- Strong Microsoft Excel skills and comfort working with financial data, customer account detail, and reconciliations.
- High attention to detail and accuracy while managing a high volume of transactions and competing deadlines.
- Professional written and verbal communication, including comfort contacting customers about balances and resolving billing questions.
- Ability to work independently, prioritize aging and collection activity, and follow through on unresolved items.
- Associate degree in Accounting, Finance, Business, or a related field.
- Experience in HVAC, plumbing, mechanical contracting, construction, field service, or another project-based business.
- Experience with commercial construction billing, progress billing, service billing, customer portals, or multi-entity accounting environments.
- Experience supporting month-end close, AR reporting, or external/internal audit requests.
- Accuracy and ownership - maintains clean customer accounts and follows discrepancies through resolution.
- Cash-flow awareness - understands that timely billing and collection directly support company operations.
- Customer communication - handles payment conversations professionally while protecting company interests.
- Cross-functional partnership - works effectively with Finance, Operations, Project Management, Service, and customers.
- Primarily office-based work with frequent computer, telephone, and accounting-system use.
- Ability to manage recurring deadlines, month-end activity, and periods of high billing volume.
- Ability to review detailed financial records and customer account information for extended periods.
Our core values guide how we work, lead, and serve our customers: Do what you say. Do what it takes. Do it with purpose. Do the right thing.
Benefits
- Medical, dental, and vision insurance, subject to plan eligibility
- 401(k) retirement plan with company match, subject to plan terms
- Paid time off and paid holidays in accordance with company policy
- Company-paid and voluntary insurance options, subject to plan availability
- Professional development and growth opportunities
- Company-provided technology and tools appropriate to the role
Comfort Temp Company is an equal opportunity employer. Employment decisions are made based on qualifications, experience, business needs, and alignment with company values, without regard to any status protected by applicable law.