Receptionist Front Desk

Front Desk Associate — Comfort Suites Conway, AR

Comfort Suites Conway is hiring dependable, friendly Front Desk Associates for full-time and part-time positions. Available shifts include 3 PM–11 PM and 11 PM–7 AM (Night Shift). Candidates must have a flexible schedule, including availability on weekends and holidays.

Responsibilities

• Welcome guests and handle check-ins, checkouts, reservations, and payments accurately.
• Answer phone calls, respond to guest questions, and resolve concerns professionally.
• Use sales skills to convert inquiries into reservations and explain room options.
• Solve guest and operational problems calmly, using sound judgment and involving management when needed.
• Communicate with housekeeping and maintenance about guest needs and room issues.
• Keep the front desk, lobby, and public areas clean and organized.
• Assist with serving, replenishing, and cleaning the breakfast area as needed.
• Follow hotel policies and complete assigned shift duties. Night shift staff also complete night audit responsibilities.

Requirements

• Sales experience is required. Reception or customer service experience is preferred.
• A proactive problem solver who can think independently and remain calm under pressure.
• Strong communication skills and a welcoming, professional attitude.
• Reliable attendance, punctuality, and the ability to work independently.
• Basic computer skills and attention to detail.
• Willingness to assist with cleaning and breakfast service.

While this job description is intended to accurately reflect the requirements of the position, management reserves the right to add or remove duties when circumstances—including emergencies, changes in workload, rush jobs, or technological developments—require adjustments.