What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Topeka?
Comfort Suites
6213 SW 10th Ave
Topeka KS 66615
Call 785-246-6777 and schedule your interview with Montanna.
Hours 11pm - 7am and 3pm-11pm
Company Overview
Comfort Suites Topeka dedicated to creating a collaborative work environment where teamwork is essential. Since our inception in 1946, we have focused on the principle of 'member helping member,' fostering a culture of support and success among our employees and member hotels.
Summary
As a Front Desk Agent at Comfort Suites Topeka , you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service. Located in a dynamic hospitality environment, this role is vital to upholding our commitment to guest satisfaction and operational excellence.
Responsibilities
- Greet guests upon arrival with a friendly and professional demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Maintain organized front desk operations including managing phone systems and reservations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in processing payments and maintaining accurate financial records.
- Support team members in achieving overall hotel goals through effective communication.
Qualifications
- Previous experience in hospitality or front desk roles is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Familiarity with phone systems and etiquette for professional interactions.
- Ability to work collaboratively in a team-oriented environment.
- abilities are a plus for enhancing guest interactions.
- Knowledge of hospitality management principles is beneficial but not required.
If you thrive in a fast-paced hospitality environment and are passionate about delivering outstanding guest experiences, we invite you to apply today to join the Best Western family!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Ability to Commute:
- Topeka, KS 66615 (Required)
Ability to Relocate:
- Topeka, KS 66615: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14