What are the responsibilities and job description for the Front Desk Agent-Night Audit position at Comfort Suites Palm Bay - Melbourne?
Night Auditor – Job Responsibilities
- Perform night audit procedures to verify the accuracy of guest accounts and hotel financial transactions.
- Balance and reconcile daily revenue reports, including room charges, payments, and cash transactions.
- Prepare and distribute daily financial and occupancy reports for management.
- Check in and check out guests during overnight shifts.
- Respond to guest inquiries, requests, and complaints in a professional and timely manner.
- Ensure the front desk and lobby area remain organized and secure overnight.
- Process reservations, cancellations, and modifications.
- Conduct security walks of the property when required.
- Maintain accurate records of guest accounts and hotel operations.
- Assist with early morning guest requests and shift handover to the morning front desk team.
- Previous hotel front desk or night audit experience preferred.
- Basic knowledge of hotel management systems (PMS).
- Strong attention to detail and basic accounting skills.
- Ability to work overnight shifts (10PM – 6AM)
- Good customer service and communication skills.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $16