What are the responsibilities and job description for the Front Desk Supervisor position at Comfort Suites Norwich?
Job Summary
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to create a welcoming atmosphere for our guests. This role is essential in ensuring that all front desk operations run smoothly, providing exceptional guest experiences and maintaining high standards of service.
Responsibilities
- Supervise and manage the front desk staff, ensuring efficient operation and exceptional guest service.
- Handle guest check-ins and check-outs, addressing any inquiries or concerns promptly and professionally.
- Maintain accurate records of room availability, reservations, and guest information.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Develop and implement front desk procedures to enhance operational efficiency.
- Train new staff on customer service protocols, phone etiquette, and multi-line phone systems.
- Foster positive guest relations by resolving issues and ensuring satisfaction throughout their stay.
- Monitor performance metrics for the front desk team and provide feedback for improvement.
- Help with Breakfast when needed .
- Reply to third party reviews .
Skills
- Proven experience in hospitality management or hotel management with a focus on front desk operations.
- Strong customer service skills with an emphasis on guest relations and satisfaction.
- Ability to communicate effectively in multiple languages; bilingual or multilingual candidates are preferred.
- Familiarity with night audit processes and hotel reservation systems.
- Excellent phone etiquette and experience handling multi-line phone systems.
- Knowledge of resort operations is a plus, along with prior hotel experience.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A friendly demeanor with a commitment to creating memorable experiences for guests.
Job Type: Full-time
Pay: $19.00 - $19.50 per hour
Work Location: In person
Salary : $19 - $20