What are the responsibilities and job description for the Hotel Night Auditor position at Comfort Suites in Johnson Creek?
Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure our guests experience seamless service around the clock. In this vital role, you will oversee overnight operations, manage guest accounts, and provide exceptional customer service during the late hours. Your expertise in hotel management and guest relations will help create a welcoming environment that encourages repeat visits and positive reviews. If you thrive in a fast-paced setting and enjoy delivering memorable guest experiences, this is the perfect opportunity to shine!
Duties
- Conduct nightly audits of guest accounts, ensuring accuracy and resolving discrepancies promptly
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries
- Handle multi-line phone systems with professionalism, providing information and assistance to callers
- Maintain security by monitoring CCTV surveillance and conducting routine safety checks around the property
- Provide exceptional guest services by addressing needs, resolving issues, and ensuring guest satisfaction
- Prepare detailed shift reports, incident logs, and financial documentation for management review
- Assist with administrative tasks such as updating reservation systems and processing payments efficiently
Requirements
- Proven experience in hospitality management or hotel operations, particularly in night audit or front desk roles
- Strong customer service skills with a friendly, professional demeanor and excellent phone etiquette
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Ability to work independently during overnight shifts while maintaining high standards of hospitality and security
- Excellent communication skills to interact confidently with guests, team members, and emergency responders
- Previous hotel experience within a resort or similar hospitality environment is advantageous
Join us in creating memorable experiences for our guests while enjoying a rewarding role that values your dedication and hospitality expertise!
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18