What are the responsibilities and job description for the Hotel General Manager position at Comfort Suites Hartville (Radius Hospitality)?
Radius Hospitality, a leading, progressive, award-winning hotel management company is presently searching for an enthusiastic General Manager for our Comfort Suites Hartville. This property is in the top 1% of the brand for Guest Satisfaction. We are looking for a visionary leader who has the ability to lead this property and guide it to continued success.
What we offer: health, dental & vision insurance (with company contribution), 401K, paid time off/paid holidays, paid training, travel reimbursement, very achievable bonus plan, a friendly work environment with open communication, and an opportunity to grow your career-with hotels throughout the Northeast and multiple projects under construction and development.
The ideal candidate will possess a strong working knowledge of all hotel standards and systems management, along with Sales experience. We are searching for candidates with a proven track record of progressive management experience in all areas.
· Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Review guest service standards for all departments, identify problems and corrective actions.
· Lead the hotel team utilizing a hands-on participative style: be readily available and effectively communicate with each staff member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
· Guide the hotel team in dealing with the hotel's opportunities in order to best serve the financial interests of the property.
· Review of future bookings of room nights, early identification of weak periods, implementing yield management practices.
· Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed.
· Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visiting key account contacts in person and by phone.
· Set monthly written priorities and key objectives for each department head; including action plans and completion dates. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
· Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department leaders.
· Monthly review of financial statement in order to correct problems, assure spending is in line and budget objectives are being met. Review and approve all expenses in all departments. Approve all major expenses to assure that monies are wisely expended.
· Conduct performance appraisal and personal development plans for management team. Identify substandard performance of individual managers and line-level employees; outline improvement action, including taking corrective or disciplinary measures.
· Review controls and assure adherence at all times in order to protect the hotel's property/assets.
· Assure that all Company policies and procedures are fully implemented throughout the hotel.
Must have advanced knowledge in the following areas:
· Hotel Property Management System knowledge Choice Advantage and troubleshooting experience
· Hotel accounting principles
· Hotel maintenance and repair
· Hotel housekeeping and general cleaning
· Personnel management
· Front office operations
Skills and Abilities
· Plan financial strategies, delegate responsibilities, direct others at various professional levels, identity and solve problems, prioritize and coordinate multiple projects at one time, evaluate and resolve complex situations, lead the staff of the hotel utilizing a management style of participative team approach.
· Meet and greet guests and employees and be the face of the hotel in the community.
· Inspect rooms, all public areas and exterior of facility
· Solicit potential business
· Experienced working knowledge of all office equipment, including computers, email, all Microsoft Office products; and be able to conduct initial troubleshooting of all technical systems.
This is a HANDS-ON working position and the General Manager is expected to be on-site and work a flexible schedule including mornings, evenings, weekends and Holidays.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Hartville, OH 44632 (Preferred)
Ability to Relocate:
- Hartville, OH 44632: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000