What are the responsibilities and job description for the Guest Service Representative/Front Desk position at Comfort Suites - Council Bluffs Hospitality Inc.?
Comfort Suites Omaha - GRAND CONTINENT HOTELS GROUP is looking for a Guest Service Representative/ Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Representative? Guest Service Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure to offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining/ bar options
- Promote all hotel amenities, conveniences and programs offered
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Skills
- Proven work experience as a Guest Service Representative, Hotel Guest Agent Service or similar role
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Job Type: Full-time
Pay: From $15.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15