What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Bowling Green?
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain a balanced cash drawer
- Assist with reservations and room assignments
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area
Skills:
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of hotel management software is a plus
- Ability to work independently as well as part of a team
Requirements:
- High school diploma or equivalent
- Previous experience in hospitality or customer service is preferred but not required
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Apply now to join our team as a valued Front Desk Agent!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Flexible schedule
- Free parking
- Professional development assistance
Ability to Commute:
- Bowling Green, KY 42104 (Preferred)
Ability to Relocate:
- Bowling Green, KY 42104: Relocate before starting work (Required)
Work Location: In person
Salary : $12