Office Administrator

Position Mission:

To support daily office operations by managing incoming calls, booking appointments, assisting customers, and ensuring accurate administrative and scheduling processes that help the business run smoothly.

Overview:

Comfort Solutions is hiring an Office Administrator to be the face and voice of our branch location. In this role, you'll handle incoming calls, book service and sales appointments, support the field team through scheduling and data entry, and greet customers in person at our office or showroom. You'll play a key role in providing a seamless customer experience while supporting the behind-the-scenes operations that keep our service teams moving.

This is a great opportunity for a friendly, organized, and tech-savvy professional who enjoys working in a fast-paced, team-oriented environment.

Key Responsibilities:

• Answer incoming phone calls and route them appropriately or assist the customer directly
• Book service and sales appointments in ServiceTitan with attention to technician availability and customer needs
• Schedule, confirm, and adjust appointments as needed for field teams
• Enter customer data, job notes, and follow-up information into the system accurately
• Create and send invoices; assist with collecting payments when needed
• Greet customers who visit the office or showroom and direct them to appropriate staff
• Communicate professionally with customers, technicians, and internal teams
• Assist with general administrative duties such as filing, data entry, and document management
• Maintain a clean, organized, and welcoming office or front desk area

Core Competencies:

• Customer Focus: Delivers friendly, professional support to every caller and visitor
• Organization: Manages multiple tasks, appointments, and priorities without letting details slip
• Communication: Speaks clearly, listens actively, and writes accurately
• Tech-Savvy: Confident using office software and booking/scheduling systems like ServiceTitan
• Team Player: Works well with dispatchers, technicians, and office staff to support daily operations
• Adaptability: Stays calm and productive in a fast-paced and ever-changing environment

Aligned with Our Shared Values:

• Excellence: You represent our brand with professionalism and care—both on the phone and in person.
• Integrity: You handle customer information and company systems responsibly and accurately.
• Solution-Oriented: You find answers, resolve scheduling challenges, and help customers quickly.
• Collaboration: You communicate effectively with your teammates to keep everything running smoothly.
• Innovation: You look for ways to make office workflows and customer processes more efficient.

Qualifications

• 1–2 years of office, administrative, or customer service experience
• Experience with ServiceTitan or similar field service software preferred
• Strong phone and interpersonal communication skills
• Comfort with data entry, invoicing, and computer-based scheduling
• Ability to multitask and prioritize in a fast-paced environment
• Friendly, professional demeanor and appearance
• Must pass background check and drug screening

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of Home Services brands, we don't just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that's scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren't just part of a company, they're part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles
• Company vehicles for field techs, and tool purchase programs to support your craft

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Career Growth That's Real

• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway

A Culture That's Results-Oriented and Human:

• You'll be seen, heard, and expected to lead—at every level.
• Our leaders are accessible, hands-on, and committed to removing barriers.
• We work hard, move fast, and support one another like family.

What Sets Us Apart:

• Bold mission. We're building the most respected, scalable home services company in America.
• Strong brands. People know and trust our names in the communities we serve.
• Elite standards. We're not here to be average—we're here to be great.
• Real opportunity. Whether you're new to the industry or a seasoned pro, you'll find room to grow here.

Intermountain Home Service is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.