Operations Manager/Market Leader

Comfort Keepers – Polk County

Lead a Market. Build a Team. Grow a Business. Change Lives.

Comfort Keepers is seeking a high-performing Operations Manager / Market Leader to oversee and grow one of our fastest-growing territories.

This is not a traditional ops manager role.

We are looking for an operationally strong leader who can drive performance, build relationships, develop referral partnerships, lead teams, create accountability, and help scale a thriving home care business.

The ideal candidate thinks like an owner, acts like a coach, and leads with both heart and accountability.

If you enjoy building teams, solving problems, developing people, growing revenue, and making a meaningful impact on seniors and families, we want to meet you.

What You’ll Own

As Market Leader, you will have responsibility for five critical areas:

People

• Lead, coach, and develop office staff and caregivers
• Drive employee engagement, retention, and accountability
• Create a culture of excellence, ownership, and service

Operations

• Oversee daily operations and client service delivery
• Ensure proper staffing, scheduling, and client satisfaction
• Monitor key performance indicators and operational scorecards
• Drive continuous improvement initiatives

Growth

• Develop and strengthen referral relationships throughout the community
• Build partnerships with hospitals, rehab facilities, physicians, senior living communities, case managers, elder law attorneys, and community organizations
• Represent Comfort Keepers at networking events and industry functions
• Support growth initiatives that increase revenue and market share

Client Experience

• Ensure exceptional service delivery and client outcomes
• Resolve escalated client concerns professionally and promptly
• Maintain industry-leading satisfaction levels

Financial Performance

• Monitor revenue, staffing efficiency, margins, and operational performance
• Utilize scorecards and KPIs to drive results
• Collaborate with leadership to achieve growth and profitability goals

What Success Looks Like

Within your first 12 months you will help drive:

• Client census growth
• Referral partner growth
• Employee retention improvement
• Stronger operational accountability
• Improved client satisfaction
• Increased revenue and profitability

You will be measured by outcomes, not activity.

Ideal Background

We are looking for someone who has successfully led teams, managed operations, and driven business growth.

Preferred experience:

• Home Care
• Home Health
• Hospice
• Healthcare Operations
• Senior Living
• Healthcare Business Development
• Multi-site Service Operations

Experience managing people, budgets, KPIs, and growth initiatives is strongly preferred.

Qualifications

• 5 years leadership experience
• Proven operational management experience
• Strong business development and relationship-building skills
• Excellent communication and leadership abilities
• Experience leading teams through growth and change
• Ability to analyze KPIs and drive accountability
• Strong organizational and problem-solving skills
• Bachelor’s degree preferred

Compensation & Benefits

• Competitive base salary
• Performance-based bonus opportunity
• Health, Dental, and Vision Benefits
• Paid Time Off
• Leadership Development
• Career Advancement Opportunities

Why Comfort Keepers?

Comfort Keepers is one of the most respected brands in home care, serving seniors and families for more than 25 years.

We believe in elevating the human spirit—not only for our clients, but for our employees and leaders as well.

If you’re looking for a career where you can lead, grow, and make a lasting impact, we’d love to hear from you.