What are the responsibilities and job description for the External Client Care Coordinator position at Comfort Keepers of Genesee?
Comfort Keepers is now hiring an External Client Care Coordinator!
We are seeking a compassionate, organized, and driven professional to join our team. In this role, you will be responsible for coordinating in-home care services, building strong client relationships, and supporting caregivers to ensure the highest quality of care.
This is a fast-paced, people-focused position that combines client service, scheduling, and team support.
Responsibilities
Client Care & Relationship Management
Meet with prospective and current clients to assess needs and recommend services
Build and maintain relationships with clients, families, and referral sources
Conduct regular client visits to ensure satisfaction and quality care
Care Coordination & Scheduling
Match caregivers with clients based on skills, availability, and care needs
Manage and adjust schedules to address call-offs, no-shows, and changes in care
Collaborate with internal team members to ensure seamless service delivery
Caregiver Support
Supervise and support a team of caregivers
Assist with onboarding, training, and performance evaluations
Address caregiver concerns and provide ongoing coaching
Operations & Compliance
Maintain accurate client records and documentation
Ensure compliance with company policies and regulatory requirements
Participate in on-call rotation as needed
Qualifications
High school diploma or GED required; Bachelors degree preferred
Previous experience in customer service, healthcare, or sales
Strong communication, organizational, and problem-solving skills
Ability to multitask and work independently in a fast-paced environment
Proficiency with Microsoft Office and ability to learn new software systems
Valid drivers license and reliable transportation
Work Environment & Physical Requirements
Combination of office work and local travel for client visits
Regular use of phone and computer
Ability to sit, stand, and walk for extended periods
Occasional lifting up to 15 pounds
Benefits
Competitive pay
Paid time off
Health Benefits
Supportive team environment
Opportunities for advancement
Schedule
MondayFriday
On-call rotation as required
Apply Today
Join Comfort Keepers and make a meaningful impact in the lives of seniors and their families every day.
Apply through Indeed or submit your resume to christine@ckofgenesee.com
Benefits:
Job Training, Reduced or Flexible Hours, Health Insurance