What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Inn & Suites Mansfield, TX?
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel services, facilities, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process guest check-ins and check-outs accurately
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and room bookings as needed
Experience:
- Previous experience in hospitality and/or any choice Hotels, preferred
- Familiarity with phone systems and computer software
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
Opportunities for career advancement. If you are a friendly, customer-oriented individual with a passion for providing exceptional service, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience to [email protected]
Job Types: Full-time, Part-time
Pay: $11.50 - $13.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $13