What are the responsibilities and job description for the Hotel Night Auditor position at Comfort Inn & Suites - Gap, PA?
Duties
- Perform night audit duties including checking guests in and out, reconciling accounts, and preparing reports
- Provide exceptional customer service to guests during check-in and check-out processes
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Assist with general front desk duties such as answering phone calls, making reservations, and providing information about hotel amenities and services
- Maintain a clean and organized front desk area
Requirements
- Previous experience in hotel management or front desk operations is preferred
- Excellent phone etiquette and strong communication skills
- Ability to provide outstanding customer service and handle difficult situations with professionalism and empathy
- Proficiency in using hotel management software and phone systems
- Bilingual skills (multilingual is a plus) for effective communication with diverse guests
- Strong attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work weekends, and holidays as required by the hotel
- Must be able to work independently
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.
Job Type: Part-time
Pay: From $13.00 per hour
Work Location: In person
Salary : $13