What are the responsibilities and job description for the Front Desk Associate position at Comfort Inn & Suites - Eastern Iowa Airport?
We are seeking a friendly, professional and dependable Front Desk Associate to join our team. In this role, you'll be the first point of contact for guests, providing a warm welcome, efficient check in and check out and assisting with any inquiries.
Responsibilities include answering phones, managing reservations, and ensuring a seamless guest experience. The ideal candidate will have excellent communication skills, a positive attitude, and prior customer service or front desk experience. If your looking to grow in a dynamic hospitality environment, we'd love to hear from you!
Duties
- Answering incoming telephone calls from prospective and existing guests
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Transferring phone calls to guest rooms
- Providing guests with wake-up phone calls
- Assisting with guest requests and complaints
- Keeping public areas clean and inviting
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Do you have a drivers license?
- How many years of hotel experience?
Work Location: In person
Salary : $13