What are the responsibilities and job description for the Front Office Manager position at Comfort Inn & Suites- East Greenbush Albany?
Front Office Manager – Comfort Inn & Suites – East Greenbush, Albany, NY
Location: Albany - East Greenbush – New York
Hourly Rate: $22 – $25/hour (based on the experience)
Employment Type: Full-Time
Join our team at Comfort Inn & Suites – East Greenbush, Albany, NY, where every guest experience matters. We are seeking a Front Desk Manager who is passionate about hospitality, leads by example, and is committed to delivering friendly, efficient, and professional service that represents the Choice Hotels brand with pride.
About the Role:
As our Front Desk Manager, you will oversee daily front office operations, ensuring that every guest receives a warm welcome and a smooth, efficient experience. You’ll support and develop the front desk team, manage performance, and help create a positive and service-driven environment consistent with Choice Hotels standards.
Key Responsibilities:
- Supervise and support all front desk operations, including check-in, check-out, billing accuracy, and guest service functions.
- Lead, train, motivate, coach, and schedule front desk agents to ensure optimal coverage and performance, and to provide exceptional guest service.
- Handle guest complaints and resolve issues promptly and professionally.
- Manage daily reports, room inventory, and front office communications.
- Work closely with Housekeeping and Maintenance to ensure guest rooms and common areas meet quality expectations and guest satisfaction.
- Maintain compliance with hotel policies, brand standards, and safety procedures.
- Prepare and review daily reports, ensuring accuracy in financial and operational data.
Qualifications:
- Previous hotel front desk or hospitality management experience required (Choice Hotels experience a plus).
- Strong leadership, communication, and problem-solving skills.
- Proficiency in hotel property management systems (ChoiceADVANTAGE preferred).
- Excellent organizational skills and attention to detail.
- Availability to work flexible hours, including weekends and holidays.
- A positive attitude with a genuine passion for guest satisfaction.
Why Join Comfort Inn & Suites – East Greenbush, Albany, NY?
- Competitive salary and growth opportunities within the Choice Hotels family.
- Paid time off and employee recognition programs.
- Supportive management and a welcoming, team-oriented culture.
Apply Today! If you are a motivated hospitality professional ready to take the next step in your career, we’d love to hear from you! Apply today and submit your resume.
Salary : $22 - $25