What are the responsibilities and job description for the Housekeeping Supervisor position at Comfort Inn & Suites Crestview?
The Housekeeping Supervisor plays a key role in ensuring that the housekeeping department operates efficiently and maintains the highest standards of cleanliness, presentation, and guest satisfaction. This position oversees room attendants, laundry attendants, and housepersons; assigns daily boards; conducts inspections; trains staff; coordinates with other departments; and performs cleaning tasks as needed. The ideal candidate is reliable, detail-oriented, and committed to delivering an exceptional guest experience.
Responsibilities Supervision & Daily Operations
- Supervise, support, and motivate housekeeping staff, including room attendants, laundry attendants, and housepersons.
- Assign daily room boards and prepare work assignments based on occupancy, stayovers, checkouts, and special requests.
- Ensure efficient workflow and proper coverage; arrange substitutes for absent employees.
- Perform cleaning tasks when needed, especially during high-occupancy periods.
- Take a full board during low-occupancy periods as required.
Quality Control & Inspections
- Conduct routine inspections of guest rooms, public areas, meeting rooms, and laundry areas to ensure brand and hotel standards are met.
- Maintain high standards in:
- Guest rooms
- Linens and uniforms
- Lost & found procedures
- Laundry operations
- Public areas
Training & Staff Development
- Train and coach new and current team members on cleaning procedures, safety practices, and quality expectations.
- Provide ongoing feedback, recognition, and corrective coaching to maintain performance standards.
- Help orient new staff to hotel procedures and facility layout.
Guest Service & Communication
- Respond promptly and professionally to guest requests, concerns, and complaints; implement service recovery when needed.
- Communicate and coordinate with the Front Office, Maintenance, and Management team to ensure smooth operations.
- Inform the Front Desk when rooms are cleaned and ready for occupancy.
- Coordinate room discrepancies and ensure quick resolution.
Inventory & Safety
- Maintain organized and fully stocked housekeeping carts, closets, and storage areas.
- Track and record room inspections, room status, lost & found items, and supply usage.
- Assist in controlling departmental supply costs.
- Follow all safety and sanitation policies and ensure staff adhere to them.
- Identify maintenance issues and report them to the Front Desk, Maintenance, or Management promptly.
Other Duties
- Ensure meeting and event spaces are cleaned and properly set up according to function sheets.
- Submit maintenance requests for equipment repairs or preventive maintenance.
- Support the Executive Housekeeper in departmental record-keeping and operational goals.
Qualifications
- 1–2 years of housekeeping experience required; supervisory experience preferred
- Strong attention to detail and a commitment to quality
- Excellent communication and leadership abilities
- Ability to train, motivate, and support staff
- Ability to work weekends and holidays as needed
- Ability to lift 25–30 lbs and perform physical tasks
- Dependable, organized, and able to work in a fast-paced environment
Schedule
- Full-time
- Weekends and holidays required
- Day shift with flexibility based on hotel needs
Pay: From $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16