Guest and Hospitality Specialist

Job description:

Overview

Become the heart of our hospitality team as a Guest Experience Specialist, where your passion for service and genuine warmth will define every guest’s stay. In this essential role, you will act as a dedicated host, and take command of the Frontdesk, ensuring that every traveler feels welcomed and valued from the moment they step through our doors. Your energy and professionalism will help foster the inviting, high-standard atmosphere that defines our property. Whether you are curating personalized recommendations or ensuring a seamless arrival, you will play a vital role in delivering a premium hospitality experience that guests will remember long after they check out. Call Patrick at (865) 201-4803 if interested, or apply here, or in person, especially if you already have experience with Property Management Systems like Choice Advantage or Skytouch.

Duties

• Host a Warm Welcome: Greet guests with genuine hospitality, managing check-in and check-out procedures with a focus on ease and care.
• Curate Guest Stays: Act as a local expert, providing thoughtful information about hotel amenities and Clemson’s best local attractions to enhance the guest journey.
• Communicate with Care: Manage multi-line phone systems with professionalism and poise, offering bilingual assistance where needed to serve all travelers.
• Personalize the Experience: Respond promptly to guest requests, including room preferences, special accommodations, and concierge-level services.
• Ensure Operational Excellence: Maintain accurate records through night audit procedures, ensuring the property remains safe, organized, and welcoming overnight.
• Advocate for Guests: Address concerns with empathy and resolve issues swiftly to uphold our reputation for excellence in guest relations.
• Team Collaboration: Work in harmony with housekeeping and maintenance to ensure every guest’s needs are met seamlessly and proactively.
• Follow Defined Procedures: You will ensure that policies are adhered to and that proper procedures, payment and identify verification has taken place.

Experience

• Hospitality Background: Previous experience in hotel operations or guest relations is highly preferred, especially within a service-driven environment.
• Passion for Service: Exceptional interpersonal skills and a natural desire to create positive, lasting impressions.
• Communication Skills: Strong verbal and written abilities; multilingual or bilingual skills are a significant advantage for serving our diverse clientele.
• Technical Savvy: Familiarity with hotel management systems and multi-line phone etiquette is beneficial.
• Industry Knowledge: An understanding of hospitality standards, including guest relations best practices and night audit procedures.
• Grace Under Pressure: The ability to remain energetic, professional, and composed in a fast-paced environment while managing multiple guest priorities.

Ready to elevate the guest experience? Embark on a rewarding career where your enthusiasm fuels memorable stays. We are committed to fostering an inclusive environment that supports your professional growth. Join us and help make every guest’s visit extraordinary!

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $12 - $15