Night Auditor/Front Desk Associate

The hotel night auditor job description requires an individual who is capable of working overnight hours, working with the general public and performing various administrative tasks. These individuals are often responsible for running the entire hotel singlehandedly, particularly in smaller hotels.

Position Description

The hotel night auditor is responsible for performing basic front desk duties, checking and correcting the hotel’s guest ledger, and ensuring that cash, check or credit card payments have been collected as necessary.

Essential Duties and Responsibilities of a Hotel Night Auditor

• Maintains the hotel’s inventory of available rooms.
• Keeps track of the history of the financial transactions that have taken place during both day and night hours.
• Performs basic data entry tasks with the use of a computer.
• Checks databases and various systems for errors.
• Performs cash accounting duties such as preparing bank deposits, counting cash and ensuring that cash drawers are balanced.
• Works as a desk clerk to check in late arrivals.
• Makes reservations for consumers who call into the hotel.
• Takes over the phone payments for those who make reservations.
• Assists guests with various needs such as providing towels, room service and more.
• Coordinates cleaning crews and other personnel.

Security of the building making around and making sure on noise and handle issues

Keeping the front desk clean and inviting ( Clean windows, mop and vacuum floors in all areas of the hotel.

Required Knowledge, Skills and Abilities

• Possesses a basic knowledge of computers and simple databases for the purpose of data entry and making reservations.
• Demonstrates excellent organizational skills and the ability to perform many tasks at the same time.
• Shows that he or she can set a great example for other hotel employees by ensuring that the hotel runs smoothly at all times.
• Is able to handle large amounts of cash and possesses a strong work ethic.
• Possesses outstanding customer services skills and professionalism.
• Understands the various tasks that go into running a hotel in the overnight hours.

Education and Experience

Since most hotels use technology and equipment like computers to handle complex accounting, a hotel night auditor rarely needs to possess anything other than a high school diploma or GED. However, many employers prefer to hire individuals who have completed an Associate’s or Bachelor’s degree in a field like business management and who have gained at least some experience working in a hotel.

Work Environment

For the most part, the hotel night auditor will work inside the facility to perform administrative tasks and work with hotel guests. However, the auditor will be required to take deposits to banks, visit retailers in order to purchase last minute supplies and drive to other locations as needed. There are very few physical demands with this position outside of basic cleaning tasks, but adjusting to sleeping during the day can take some time. Finally, the night auditor often works alone in the hotel rather than with cleaning crews and other desk clerks.

Job Type: Full-time

Work Location: In person