What are the responsibilities and job description for the Night Auditor Guest Services position at Comfort Inn Macon & Suites?
Overview
Join our dynamic team as a Night Auditor Guest Services, where you will play a pivotal role in ensuring our guests have an exceptional experience during their stay! In this energetic position, you will blend your hospitality management skills with your passion for customer service to create a welcoming environment. You’ll be the friendly face at the front desk during the night shift, handling guest relations and performing essential night audit functions. If you thrive in a fast-paced atmosphere and love making guests feel at home, we want to hear from you!
Responsibilities
- Welcome guests with a warm smile and assist them with check-in and check-out processes.
- Conduct nightly audits of financial transactions to ensure accuracy and compliance.
- Address guest inquiries and resolve any issues promptly, ensuring satisfaction throughout their stay.
- Manage reservations
- Maintain accurate records of guest accounts and transactions for reporting purposes.
- Collaborate with other departments to ensure seamless guest services and operations.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Strong customer service skills with a knack for building rapport with guests.
- Excellent communication skills, both verbal and written, complemented by effective phone etiquette.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- A genuine passion for hospitality and creating memorable experiences for guests.
Why you’ll love it here
We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment to your well-being shines through in our supportive culture.
Our benefits include:
- Opportunities for career advancement within our growing organization.
- Employee discounts on accommodations and services.
- A vibrant team atmosphere that celebrates diversity and inclusion. Join us in making every guest's stay unforgettable! Your journey starts here!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Employee discount
Work Location: In person
Salary : $15