What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Comfort Inn, Idaho Falls?
Looking for 7 a.m.- 3 p.m. weekends and 3 p.m.- 11 p.m. weekdays and weekends
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. Willing to help guests if they have issues in rooms. If you love interacting with people in a positive work environment, apply now! Weekends are a must.
Compensation:$12.50 - $13 hourly
Responsibilities:
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1 year of hotel industry experience or related job preferred
- Must have graduated high school, received a GED or equivalent
About Company
Comfort Inn is a well-established brand within the hospitality industry, known for providing comfortable accommodations and reliable service. Working for a reputable company can enhance an employee's professional profile and job satisfaction. Must be willing to work weekends and holidays
Flexible scheduling may be required based on business needs.
Ability to stand for extended periods
Salary : $13 - $13