Hotel Front Desk Agent

**Overview:**

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.

**Responsibilities:**

• Provide exceptional customer service to hotel guests from check-in to check-out, making their stay with our hotel comfortable and accommodating.
• Answer phone calls to provide potential guests information about our hotel, surrounding area and rates.
• Make and modify reservations according to guest request via phone, email or internet.
• Log and communicate with Housekeeping for timely and thorough cleaning of rooms or any special requests.
• Log and communicate with Maintenance and Management to address any repairs or replacements in guest rooms or other areas of the hotel.
• Log and communicate pertinent hotel, guest, reservation and shift information to next GSA for efficient and effective operations of hotel and to provide exceptional customer service.
• Record and address guest complaints efficiently and courteously; finding a practical solution satisfactory to guest, or escalating the issue to Management.
• Attend to guest requests and make effort to find proper resolution.
• Post charges to guest room/account/folio as appropriate and collect payment in timely manner.
• Reconcile guest stays and guest room occupancy to ensure accuracy of charges and payments.
• Be well informed of all hotel features/services, hours of operation, room types, numbers, layout, room rates and promotions.
• Perform administrative functions for the hotel and guest.
• Clean, organize and maintain all work areas, front desk, lobby, and public areas.
• Learn the functions of Housekeeping to assist or perform when necessary.
• Learn the functions of Breakfast Attendant to assist in breakfast operations.

**Qualifications:**

• Previous experience in customer service or hospitality preferred
• Strong communication skills and a friendly demeanor
• Stong computer competency
• Spanish preferred
• Ability to work in a fast-paced environment while maintaining attention to detail

Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your skills will be valued, and opportunities for growth are available.

Job Types: Full-time, Part-time, Temporary

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Encinitas, CA 92024 (Required)

Work Location: In person

Salary : $17 - $20