What are the responsibilities and job description for the Hotel Front Desk position at Comfort Inn Ellsworth-Bar Harbor?
Overview
Join our vibrant hospitality team as a Hotel Front Desk Associate, where you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. This dynamic role offers the opportunity to showcase your hospitality expertise, manage guest relations, and create memorable stays for visitors from around the world. Your energetic attitude and dedication to guest satisfaction will be vital in fostering a warm, inviting environment that keeps guests coming back. This is a seasonal position with potential for year-round work. Seasonal wage is $19/hour. The year round wage starts at $17/hour, and year round employees are eligible for a $2/hour worked bonus for the summer season.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Handle guest check-ins and check-outs efficiently using multi-line phone systems and hotel management software
- Manage reservations, cancellations, and modifications with attention to detail and accuracy
- Respond promptly to guest inquiries, requests, and complaints with a positive attitude and effective solutions
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly
- Maintain excellent phone etiquette and provide clear communication to guests and team members alike
Skills
- Proven experience in hospitality or hotel front desk operations
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Familiarity with hotel management systems and multi-line phone systems
- Excellent communication skills, including phone etiquette and active listening
Pay: $17.00 - $19.00 per hour
Work Location: In person
Salary : $17 - $19