Over Night Front Desk

Overview

Join our dynamic team as an Over Night Front Desk Associate and become the welcoming face of our hospitality operation during the quiet yet crucial overnight hours. In this energetic role, you will be the first point of contact for guests arriving late or during the night, ensuring a smooth check-in process, providing exceptional guest services, and maintaining a secure and welcoming environment. Your enthusiasm and professionalism will help create memorable experiences for our guests while upholding the highest standards of hospitality management. This paid position offers an exciting opportunity to develop your skills in hotel management, customer service, and guest relations in a fast-paced, vibrant setting.

Responsibilities

• Greet and assist guests arriving during overnight hours with warmth and professionalism, ensuring a positive first impression.
• Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, updating guest information accurately.
• Handle guest inquiries via phone communication with excellent phone etiquette, providing information about hotel amenities and local attractions.
• Conduct night audits to reconcile daily financial transactions efficiently and accurately, ensuring all records are complete and compliant with hotel procedures.
• Respond promptly to guest requests, resolve issues with customer service problem-solving skills, and escalate concerns when necessary to ensure guest satisfaction.
• Follow hotel emergency procedures diligently, maintaining safety protocols for guests and staff during all overnight operations.
• Maintain security by monitoring CCTV surveillance, conducting visual inspections of public areas, and controlling access to the property during overnight hours.

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel environment.
• Strong knowledge of hospitality reservation systems such as OPERA or comparable property management systems (PMS).
• Excellent customer service skills with a friendly demeanor and effective communication abilities in multiple languages; bilingual or multilingual skills are a plus.
• Familiarity with hotel emergency procedures and guest safety protocols.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail during night audits and guest interactions.
• Previous experience working with hotel management software, property management systems (PMS), and front desk operations is preferred.
• Flexibility to work overnight shifts in a fast-paced environment while demonstrating professionalism and reliability.

Embark on a rewarding journey where your energy fuels exceptional guest experiences! We’re dedicated to supporting your growth in hospitality management by providing a vibrant work environment that values your contributions every step of the way.

Pay: $16.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $16 - $17