What are the responsibilities and job description for the Front Desk Associate position at Comfort Inn by Choice Hotels?
Job description
NO Experience necessary * We are happy to train an ideal candidate to join our award winning team, who is energetic and upbeat to take on a customer service role with a goal of providing each guest a wonderful experience.
Job Description
We are looking for an upbeat, personable employee to work at the front desk. These would be first, second, and night shifts ranging from 7 am - 3 pm and 3 pm - 11 pm, 11pm - 7am. Must be flexible with hours.
Responsibilities/Duties
- Possesses knowledge of all hotel services.
- Greets guests courteously and registers guests into the hotel.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Conducts inventory of and restocks supplies.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Maintains security of guest keys, register and guest information.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Maintains neatness of front desk work area.
- Completes shift check-list.
- Overnight shift to set up breakfast bar.
- Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Benefits:
Employee Discounts, Health Insurance, Job TrainingSalary : $13 - $16