Guest Services Supervisor

Job Overview

As a Guest Services Supervisor, you’ll lead front desk operations and help create a welcoming, reliable experience for every guest. You’ll guide the guest services team, coordinate reservations and room needs, and resolve concerns with care and clear communication. Your impact: By coaching staff and addressing guest needs promptly, you help guests feel supported and keep daily hotel operations running smoothly.

Duties

• Supervise and support front desk and guest services staff; coordinate shift coverage and service priorities.
• Oversee check-in, check-out, reservations, and guest requests using hospitality reservation systems and property management systems (PMS), ChoiceAdvantage
• Handle escalated concerns through customer service problem-solving, guest relations, and professional client communication.
• Manage phone communication with strong phone etiquette, using multi-line phone systems to route calls and share accurate information.
• Follow hotel emergency procedures, maintain shift records, and coordinate night audit tasks as needed.

Requirements

• Experience in hospitality, hotel operations, or guest services; hotel or resort experience is valuable.
• Knowledge of front desk operations, hotel management, or hospitality management practices.
• Customer service skills and the ability to communicate calmly, clearly, and professionally with guests and colleagues.
• Familiarity with hospitality reservation systems or PMS; ChoiceAdvantage is preferred.
• Bilingual or multilingual communication skills are an asset.

Pay: $12.00 - $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $12 - $15