What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Comfort Inn and Suites Marianna?
Comfort Inn and Suites Marianna FL has an opening for a Front Desk Clerk who is available to work all shifts (7a-3p,3p-11p,11p-7a). Weekends required. Must have open availability and flexibility to work various shifts throughout the week. This is a floater position. Please do not apply if you do not have open availability.
Job Description
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Make and confirm phone and online reservations.
- Keep records of occupied rooms and guests.
- Communicate pertinent guest information to designated departments.
- Maintain all paperwork as required for your shift, including checking credit cards for validity and acceptability, responsibility for cash drawer balancing, proper registration accuracy and completeness..
- Communicate with Housekeeping and Maintenance on all problems.
- Periodically cleaning and maintaining your work area.
Qualifications:
- Previous experience in front desk service, or other related fields, preferred.
- Ability to build rapport with guests.
- Strong organizational skills, computer skills, decision making ability.
- Excellent written and verbal communication skills.
Must have open availability able to work 7am -3pm and 3pm-11pm shifts, Holidays and Weekends.
Apply here and once reviewed you may be contacted for an interview.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $14