What are the responsibilities and job description for the Front Desk Associate position at Comfort Inn and Suites Madisonville KY?
Overview
We are seeking a friendly, professional Front Desk Associate to join our hospitality team. This role is essential in delivering exceptional guest experiences and ensuring smooth daily operations at our resort or hotel. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to handle guest inquiries with professionalism and efficiency. Bilingual abilities and hotel experience are highly valued to enhance guest relations and communication.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about services and amenities
- Handle reservations, cancellations, and modifications efficiently using hotel management software
- Provide excellent guest services by addressing requests, resolving issues, and ensuring guest satisfaction
- Maintain accurate records of guest information and billing details
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
- Uphold phone etiquette standards and assist guests with inquiries both in person and over the phone
- Support night audit procedures when required, ensuring financial accuracy for overnight operations
Skills
- Strong background in hospitality management and hotel operations
- Excellent customer service skills with a friendly, approachable demeanor
- Bilingual or multilingual abilities to serve a diverse guest population effectively
- Experience in front desk operations within a resort or hotel setting
- Knowledge of hotel management systems and multi-line phone systems
- Exceptional communication skills, including phone etiquette and guest relations
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Previous experience with night audit procedures is a plus but not required
This position offers an engaging work environment where your hospitality expertise can shine. We value proactive team players who are committed to delivering outstanding guest experiences through professionalism, effective communication, and attention to detail.
Job Type: Part-time
Pay: $10.00 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $10