Client Services Director

POSITION SUMMARY

Responsible for direction of all home health clinical services.

Establishes, implements and evaluates goals for providing home health services that support the mission and philosophy of the Agency

ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY

• Plans, directs, coordinates and monitors the delivery of all direct and indirect services to Agency home care clients.
• Participates in the organization's strategic planning activities.
• Assists in the planning and development of Agency structure, clinical and administrative policies and procedures, and the annual operating and capital budgets.
• Develops organizational policy and procedures and assures compliance.
• Reviews policies and updates as necessary. Communicates changes to all staff.
• Acts as Agency Administrator when that person is not available, as applicable.
• Establishes and implements systems to inform clients and their families of the scope and nature of home health care services and community resources.
• Maintains liaison relationship with attending physicians.
• Identifies admission criteria for new clients and evaluates eligibility for home health care benefits through third-party payers. Provides clients and families with information about covered services as well as those services requiring private pay.
• Conducts monthly review of records to ensure continuing home health care client’s eligibility for covered services.
• Implements and evaluates the orientation program for new Agency personnel.
• Provides direction and resources to coordinators and supervisors to assist in continuous improvement of services provided by Agency staff.
• Assists supervisors in managing clinical teams and planning.
• Evaluates the performance of clinical supervisors and assists them in developing skills and techniques to evaluate performance of staff that report to them.
• Plans and implements in-service and continuing education programs to meet specific and ongoing training needs of Agency personnel.
• Assures clinical records are maintained in compliance with state and federal laws including Medicare, CHAP and Joint Commission standards and conditions.
• Oversees data collection for quality management, statistics and reports for evaluating Agency performance.
• Participates in developing and administering Agency budget.
• Participates in hiring, evaluating, and terminating Agency personnel.
• Maintains adequate and appropriate inventory supplies and equipment for providing services to Agency clients.
• Establishes and implements priorities for services within the limitations of available resources.
• Evaluates Agency client base and focuses services toward diagnosis-specific client care needs, when indicated.
• Identifies systems to recognize client needs, respond to client needs, and to measure the outcomes of Agency interventions. Utilizes this data to provide direction for Agency improvements.
• Serves on the Professional Advisory Board.
• Seeks consultant expertise as needed to ensure Agency strength.
• Establishes Quality Improvement teams to address priorities for improvement activities.
• Identifies data collection requirements and reports to evaluate the effectiveness of programs to ensure quality of client care.
• Performs other related duties and responsibilities as deemed necessary.

QUALIFICATIONS

• Graduate of an accredited nursing program with a current license as a Registered Nurse in the state(s) of practice.
• Baccalaureate degree in nursing or equivalent experience, or related field and Master’s Degree preferred.
• Minimum of two (2) years management experience in Home Health or related health care organization
• Demonstrated ability to supervise and direct clinical and administrative personnel.
• Knowledge of business management, Medicare and Joint Commission regulations, CHAP, as applicable.
• CPR certified.
• Excellent written and verbal communication skills and strong interpersonal skills including the ability to market and relate tactfully with customers and other members of the community.
• Must be licensed driver with automobile that is insured in accordance with state and/or Agency requirements.